Vicki H. Email & Phone Number

Oxfordshire, England, United Kingdom

Taking a break to care for the person who gave me their everything.

Oxfordshire, England, United Kingdom

Fraud Case Prep Team Leader

Prison Work Coach DWP

Oxford, United Kingdom

Business Development Consultant

Oxford, United Kingdom

Classlist is the UK's largest school parent-to -parent communication platform and mobile app. The unique and award winning platform offers a highly targeted audience of school parents locally or nationally to promote your business to. Proven successes and well known partners already reaping the rewards from advertising with us.

Oxford, United Kingdom

Oxford, United Kingdom

Using my wealth of experience I am ensuring the sustainable and steady growth of this business. Representing the business at functions and exhibitions to engage brand awareness.Create and follow-up on marketing campaigns/ product promotions Create and manage pipeline of leads/ quotes/ prospects Qualify and develop relationships/ opportunities.Qualify and develop incoming leads and new business opportunities from all available sources.To surface opportunities for face-to-face contact with clients.To maintain regular phone contact with customers ensuring account needs are met.Gathering market opinion on specific service-related areasProvide ideas for service improvements, implement changes to SOP's

Oxford, United Kingdom

Working for the market leader in this specialised field, sales account management marketing and business development. Outbound follow-up on marketing campaigns/ product promotions Create and manage pipeline of leads/ quotes/ prospects by monitoring and recording client activity in area of responsibility.Qualify and develop relationships/ opportunities.Qualify and develop incoming leads and new business opportunities from sources within and outside OPP.To surface opportunities for face-to-face contact with clients.To maintain regular phone contact with customers in defined area of responsibility, exhibiting service-centred approach and follow-up.Capturing competitor intelligence on behalf of Marketing.Gathering market opinion on specific service-related areasProvide ideas for service improvements.Delivering OPPassessment tutorials;Workshop attendance follow-up callsOrder fulfilment and on-boarding registration Provide support on issues such as PO’s, tenders, in-house contracting.Work in partnership to provide sales activity reports & data analysis.People skills and delivering on deadlines is a key factor in this role.

Oxford, United Kingdom

Consulting short term contract Responsible for managing and sourcing new clients and introducing the unique data calculation services of the first class industry leaders and the bespoke data system that they have developed, Working alongside new clients to gain a detailed understanding of their specific needs building strong relationships to deliver top class services, account management and business development. Maximising their efficiency and reducing costs while maintaining/exceeding quality.

Oxford, United Kingdom

Short Term Contract as Relationship Manager responsible for managing the day to day contact with my customer base and working with the customers to gain a detailed understanding of the portfolio and forge relationships with Business Markets and Commercial to deliver world class a/c management and business development to maximise growth potential.• Managing customer communication including telephone and written correspondence. • Ensure customers receive accurate and timely billing and timely query management. • Manage service level agreements internally ,responsible for planning and effectively managing customer meetings, both face to face and via teleconferences. • Identify opportunities by deepening customer relationships and gaining clear understanding of customer portfolio. • Deliver exceptional levels of customer service optimising any opportunity to both set and exceed customer expectation. • Internal query task delegation • Prevent complaints across portfolios • Proactive contact with the customer • Provide customer data analysis where required • Proactive portfolio analysis • Being able to identify new ways of working which promote efficiency while maintaining/exceeding quality

Self Employed

Working on a contract as a consultant for a small business to bring their systems and internal operations up to date, streamlining contracts and payment options,implementing terms and conditions. Developing processes, improvements to customer service and implementing a new back office system to increase revenue and decrease man hours

Summertown Oxford

Business Development Manager [2007 – 2012]Also:Senior Key account managerSenior account managerSales advisorCustomer service advisorDuring my years working through various levels and roles within the business, I gained a decent grounding in all aspects of account management. I became responsible for attaining, maintaining and developing the largest client portfolios in the company whereby building strong relationships with all key clients.I represented the company at numerous exhibitions and visits to key clients to help maintain a consistent renewal rate and the acquisition of a maximum portfolio where possible. Key responsibilities as Development Manager were for the early successful negotiations including with 2 major brands to conduct business with Trip advisor.My skills and experience are most suited in the area of account management and business development, I also have experience in managing a small team.