Contract position with Amazon. As a DLS Case Manager I provided case management for all types of leave of absence and disability life events. Highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Act as the single point of contact for an employee throughout an entire leave of absence or disability event.

Managed a caseload of participants and provides counseling and mentoringAssessed participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutionsConducted regular ongoing individual meetings with participants for job search, education, job retention, and/or job readinessCompleted an individualized overview of available services and works with participant to create an employment plan for short- and long-term goalsMaintained information about area resources and employersEnsured participant accountability and attendance; tracks and maintains employment retention goalsProvided government agencies with prompt notification that a participant has lost or reduced hours of employmentMaintained, scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issuesProvided information to participants on available training and/or jobs that will lead to advancementAssumed central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement effortsPrepared, organized, and maintained accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issuedProvided case management with a focus on helping customers to prepare for employment that leads to self-sufficiencyFacilitated customer access to training, education, and to employment services, as well as job-specific information; provided case management to customers at the appropriate level

• Responsible for the investigation of complaints covered by Title VII, Title IX, ADA, HUD and FHA.• Responsible for developing investigative plans by determining the issues to be investigated, who should be interviewed, the questions to be asked, documents to be reviewed, and adjust the investigative plan considering new information. • Completed analyzes of information obtained from investigations to determine whether a complaint is valid, prepared fact-finding reports, and made recommendations on the appropriate resolution of complaints.• Mediated and utilized alternative resolution and problem-solving processes to resolve internal organizational complaints.• Identified areas for policy improvement and recommended programs, strategies, and other collaborative activities to prevent discrimination and harassment from occurring in University units, departments, and/or divisions.• Applicant Tracking System, review of exempt and non-exempt faculty and staff position postings to include but not limited to disposition coding, EEO statements, posting timeframes, diversity outreach and targeted recruitment resources, etc. Assist and train search committees and hiring administration with identifying Job Groups and Placement Goals.• Responsible for the intake, outreach, and placement research for Dual Career Assistance and Diversity Hiring programs.• Identified University training needs and conducted University-wide training for supervisors, managers, and employees on Campus Security Authorities, EEO, ADA, and harassment-related issues and provides guidance and training on appropriate methods and strategies for mediation and conflict resolution. Collaborated on developing the on-line compliance training. • Handled request from employees asking for accommodations under ADA.

HR Generalist responsible for all aspects of HR for the Call Center with approximately 150 employees. Position reports directly to HR Director of Operations. HR Department was downsized.· Recruit, interview, screen, and make hiring decisions in collaboration with local management.· Counsel employees concerning work related problems, conduct investigations and exit interviews.· Act as an advisor to supervisors and managers ensuring legal compliance and resolution of all recruitment, selection issues, personnel actions and concerns.· Interpret and implement company’s policies and procedures to all employees.· Responsible for new hire orientations to review company’s policies and procedures and completion of all imperative new hire paperwork. Extensive data entry in companies HRIS.· Administer unemployment claims/workers’ comp and represent company at hearings for disputed claims.· Maintain knowledge of and administer employee benefit programs.· Ensures compliance with applicable federal and state legislation/regulations, and HR policies and procedures to prevent and/or minimize potential liability to the company.· Assist corporate with additional HR duties, initiatives, and special projects as requested.

Established strategic Human Resource function in this high-tech startup, an enterprise management software company. Manage employee relations, compensation and benefits management, facilities, administration, recruiting, employment and retention services, training and development activities and organization policies and procedures. Worked closely with Executive team on acquiring 12M in funding and then on the sale of the company to BMC for $42M.