Troubleshot business operations issues and leveraged data to recommend new solutions. Current Standardized business processes, establishing internal templates and controls based on data analytics. Delivered timely payments to vendors based on internal schedules and established payment agreements. Reconciled payments, and bank accounts monthly for multiple entities. Completed daily transactions with full verifications, accurate calculations and timely postings. Maintained positive vendor relationships, deftly handling payment issues and tracking communications. Collaborated with other departments to resolve cross-functional issues related to billing or payments. Tracked aging accounts and followed fair credit and collection practices to pursue payments. Trained end users on functionality and usage of newly integrated systems (ReadSoft, Medius Flow, M3, HighRadius)

Managed systems and processes to track, measure and report results of business development initiatives. Identified customer needs and utilized solution-based selling to demonstrate value of services. Interacted with prospects through email, telephone and onsite visits to qualify leads and secure new business. Collaborated with marketing team to create promotional campaigns that effectively communicated value propositions of products or services offered.

Prepared official checks, money orders and certified checks. Delivered exceptional service with friendly approach to retain and acquire customers. Maintained strict compliance with banking standards, regulations and laws. Used active listening to establish trust, optimize sales opportunities and generate leads. Opened, assisted and monitored members with safety deposit boxes.

Marketed services to previous customers through cold calling Aided in preparing financial portfolios for customers Provided data entry and research focusing on retirement & financeDeveloped marketing strategy for Pitt- Greensburg Alumni Golf Outing