• Built relationships with pet parents and their pets.• Trained associates. Assisted the team with daily tasks. • Assigned duties to associate, monitored workflow, and monitored associate performance.• Took initiative to resolve customer complaints.• Managed an average of 4-6 associates on a daily basis.• Handled a fair amount of phone calls.

• Packaged products to comply with multiple orders and deadlines.• Recognized defective materials/products and reported issues to management to facilitate fast resolution.• Assembled boxes by hand.• Lifted up to 50lbs into boxes.

• Setting up and stocking stations with all necessary supplies.• Prepare food for service.• Maintaining the kitchen clean and organized.• Wash all kitchen ware, including pots, pans, cooking utensils, glassware, silverware, etc.• Follow all opening and closing procedures and checklists.• Comply with nutrition and sanitation regulations and safety standards.• Maintain a positive and professional approach with coworkers.• Ensure that food comes out simultaneously, in high quality and in a timely fashion. • Answer, report and follow executive or sous chef’s instructions.

Basic Law Enforcement Training

• Very skillful with company software, as a result, customer checkout times decreased during peak hours.• Assured all guest had a positive, informed, and comfortable experience.• Translator to Spanish speaking clients.• Handled a large amount of calls.• Multitasking on making appointments and taking messages for Doctors and Nurses.