Board Vice President, Volunteer Coordinator, and handle Memberships at The Granger House Victorian Museum in Marion, IA.

Licensed sales professional. Licensed for the state of Iowa for Property & Casualty. Oversaw the daily processes and workflow of the agency office and worked with the existing book of business clients. Quoted new business for property and casualty lines.

Shipping, receiving, customer service, retail

Shipping, receiving, customer service, retail

Supervised and monitored the work activities of 22+ staff, unit mngrs, associate mngrs, direct and indirect staff. Responsible for budgets from $406K to $2.9M to procure listing data for inclusion into 580+ directories. Responsible for working with and maintaining relationships with over 1,184 telephone companies, 1,684 CLEC companies and 28 vendors. Directed team through multiple company acquisitions, as well as company buyouts. This also included cross-functional workload changes, system and format differences, and publication styles.Forecasted immediate and long-term staff, overtime and outside labor needs and maintained budgets for all. Planned for future staffing, equipment and space.Negotiated pricing and license agreements with several companies and vendors. This included working with general counsel and legal within the company as well as other companies.Communicated with departments to approve invoices, review budgets, status of listings work to differing, levels of management and staff.Monitored work processes, develop recommendations, and implemented process changes. Coordinated internal and external production processes.Ensured that all department milestone deadlines were met every week, month, including year-end. Achieved goals by constant monitoring and working with the associate manager and staff.Worked closely with departments directly impacted by the listings department. This included staff, associate managers, department managers, senior managers, associate vice president, and vice president levels.Analyzed, resolved, and documented data, errors, and concerns found in the product.Recommended pay increases and promotions for direct and indirect reports. Conducted annual and 90-day performance reviews for direct reports. Managed and reviewed annual and 90 day performance reviews for indirect reports.Conducted weekly staff meetings, one-on-one meetings with direct reports.