Vicki Pace Email & Phone Number

Atlanta, GA

• Planned and delivered working sessions with cross functional teams to identify and execute continuous process improvement efforts.
• Gathered, analyzed, cleaned, and transformed data to provide insights for each working session.
• Designed and introduced methods, procedures, and end user training when deploying technology/operational process changes.
• Attained and defined relevant metrics for each new system/process and established a plan to track, monitor, and measure the success of those metrics.
• Generated clear and accurate reports with visual enhanced on tracked and reported project related activities and obstacles.

Lithia Springs, GA

• Built and directed a high-performing team by setting expectations and fostering a continuous improvement environment.
• Facilitated Leadership Advantage Training for other department leaders within the Southeast Region.
• Delivered company metrics/insights, product information, and relevant training during team meetings.
• Improved CSAT scores by analyzing customer KPIs and team performance, as well as launching a long-term customer experience strategy.
• Recommended and implemented procedural/policy changes, including process improvements, based on customer feedback and analytics.
• Provided detailed explanations and recommendations to business partners through in-depth research of complex situations and analysis of data.

Powder Springs, Georgia, United States

 Operations; Transportation; Logistics; DOT Regulations; NMFC Classifications Driver daily check ins; Delivery Appointments; OS&D;  Safety and Compliance; Hours of Service; Repair and Payment Authorizations Equipment verifications - Yard Checks and OOS.