Vicki Pace Email & Phone Number

Atlanta, Ga

• Planned and delivered working sessions with cross functional teams to identify and execute continuous process improvement efforts. • Gathered, analyzed, cleaned, and transformed data to provide insights for each working session.• Designed and introduced methods, procedures, and end user training when deploying technology/operational process changes.• Attained and defined relevant metrics for each new system/process and established a plan to track, monitor, and measure the success of those metrics.• Generated clear and accurate reports with visual enhanced on tracked and reported project related activities and obstacles.

Lithia Springs, Ga

• Built and directed a high-performing team by setting expectations and fostering a continuous improvement environment.• Facilitated Leadership Advantage Training for other department leaders within the Southeast Region. • Delivered company metrics/insights, product information, and relevant training during team meetings.• Improved CSAT scores by analyzing customer KPIs and team performance, as well as launching a long-term customer experience strategy.• Recommended and implemented procedural/policy changes, including process improvements, based on customer feedback and analytics.• Provided detailed explanations and recommendations to business partners through in-depth research of complex situations and analysis of data.• Improved communication and visibility into different business challenges and opportunities, leading to increased efficiencies and eliminated gaps by creating a shared database, via SharePoint, between cross-functioning departments.• Introduced business processes/solutions to accommodate large-scale customers onboarding requirements and identify solutions to unique and elaborate system challenges.• Offered solutions to resolve obstacles, process improvements, and determine best practices as part of leadership committees.

Powder Springs, Georgia, United States

 Operations; Transportation; Logistics; DOT Regulations; NMFC Classifications Driver daily check ins; Delivery Appointments; OS&D;  Safety and Compliance; Hours of Service; Repair and Payment Authorizations Equipment verifications - Yard Checks and OOS.