Vicki Perryman Email & Phone Number

Atlanta, Ga, Us

Member of Humana’s 20-person Executive Management Team. Lead a global team of 26,000 associates with operational accountability for 22 million members across Medicare Advantage, Medicaid, PDP, Commercial, Dental, and Vision lines of business. Spearheaded an enterprise-wide customer experience transformation resulting in notable 78% improvement in Humana’s net promotor score, and #1 rankings in customer experience from Forrester and Newsweek; created rapid-response operating model around Covid; supported 2023 industry leading Medicare Advantage 18% growth; and drove 18%+ productivity improvement over the last two years. Launched broad Inclusion and Diversity strategic plan. Executive sponsor for Humana’s Veteran’s Network Resource Group. Diversity Inc.’s top company list ranked Humana number 10 overall, and number 13 for Veterans.𝘏𝘶𝘮𝘢𝘯𝘢 𝘪𝘴 𝘢 𝘍𝘰𝘳𝘵𝘶𝘯𝘦 50 𝘪𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘦𝘥 𝘩𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘥𝘳𝘪𝘷𝘪𝘯𝘨 𝘪𝘯𝘯𝘰𝘷𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘤𝘳𝘦𝘢𝘵𝘦 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴 𝘵𝘰 𝘩𝘦𝘭𝘱 𝘱𝘦𝘰𝘱𝘭𝘦 𝘢𝘤𝘩𝘪𝘦𝘷𝘦 𝘵𝘩𝘦𝘪𝘳 𝘣𝘦𝘴𝘵 𝘩𝘦𝘢𝘭𝘵𝘩.

Built Global Operations organization, drove change through actionable customer insights from 350 million customer interactions. Results included 5% GMV growth (2016), a 10-point improvement in customer metrics, an annual operating efficiency increase of 8%. Enabled growth and improved cross-border trade through digital integrations, policy consistency, and greater synergies across business operations.𝘦𝘉𝘢𝘺 𝘪𝘴 𝘢 𝘤𝘰𝘮𝘮𝘦𝘳𝘤𝘦 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘦𝘯𝘢𝘣𝘭𝘪𝘯𝘨 𝘱𝘦𝘰𝘱𝘭𝘦 𝘢𝘯𝘥 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴𝘦𝘴 𝘵𝘰 𝘣𝘶𝘺 𝘢𝘯𝘥 𝘴𝘦𝘭𝘭 𝘨𝘰𝘰𝘥𝘴 𝘢𝘯𝘥 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘢𝘤𝘳𝘰𝘴𝘴 190 𝘨𝘭𝘰𝘣𝘢𝘭 𝘮𝘢𝘳𝘬𝘦𝘵𝘴.

Served as CFO for Wachovia (was First Union; is now Wells Fargo).

Served as CFO for Bank One Corporation, now JPMorgan Chase & Co.

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Accounting

Preparing To Be A Corporate Director

Executive Leadership Program (Year Long Intensive)

Education record