Vicki Perryman Email and Phone Number
๐๐๐ป๐ฎ๐บ๐ถ๐ฐ ๐ฒ๐ ๐ฒ๐ฐ๐๐๐ถ๐๐ฒ ๐ฏ๐ฒ๐๐ ๐ธ๐ป๐ผ๐๐ป ๐ฎ๐ ๐ฎ ๐๐ฟ๐ฎ๐ป๐๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐ฐ๐ต๐ฎ๐ป๐ด๐ฒ ๐ฐ๐ฎ๐๐ฎ๐น๐๐๐ who drives sustainable business value through enhanced customer experiences and optimized process improvements, enabled by technology advancements. Adept at global operations and financial management, leverages experience across numerous industry sectors to unlock opportunities for profitable growth. Skilled at leading businesses ranging from start-up to global billion-dollar organizations in highly regulated industries and volatile operating environments. Known for strategic thought leadership, customer orientation, and a bias to executing at high velocity. Drawing on deep operations and financial knowledge, anticipates opportunities and connects dots using data and analytics to ensure decisions are actionable and resources are aligned for the best outcomes. A collaborative, authentic, and empowering leader who drives employee engagement, curates talent, and focuses on diversity, equity, and inclusion as cornerstones to business success.๐๐ฟ๐ฒ๐ฎ๐ ๐ผ๐ณ ๐๐บ๐ฝ๐ฎ๐ฐ๐โฆ Customer Experience Advancement โฆ Growth Strategies in Complex Environmentsโฆ Global Operating Optimizationโฆ Digital Transformationโฆ Diversity and Inclusionโฆ Building High-Performing Teams
Edgewater Ventures Group Llc
View- Website:
- humana.com
- Employees:
- 36660
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President And Operating ManagerEdgewater Ventures Group LlcAtlanta, Ga, Us
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Senior Vice President โ Head Of Consumer And Provider Service OperationsHumana 2017 - PresentMember of Humanaโs 20-person Executive Management Team. Lead a global team of 26,000 associates with operational accountability for 22 million members across Medicare Advantage, Medicaid, PDP, Commercial, Dental, and Vision lines of business. Spearheaded an enterprise-wide customer experience transformation resulting in notable 78% improvement in Humanaโs net promotor score, and #1 rankings in customer experience from Forrester and Newsweek; created rapid-response operating model around Covid; supported 2023 industry leading Medicare Advantage 18% growth; and drove 18%+ productivity improvement over the last two years. Launched broad Inclusion and Diversity strategic plan. Executive sponsor for Humanaโs Veteranโs Network Resource Group. Diversity Inc.โs top company list ranked Humana number 10 overall, and number 13 for Veterans.๐๐ถ๐ฎ๐ข๐ฏ๐ข ๐ช๐ด ๐ข ๐๐ฐ๐ณ๐ต๐ถ๐ฏ๐ฆ 50 ๐ช๐ฏ๐ต๐ฆ๐จ๐ณ๐ข๐ต๐ฆ๐ฅ ๐ฉ๐ฆ๐ข๐ญ๐ต๐ฉ๐ค๐ข๐ณ๐ฆ ๐ค๐ฐ๐ฎ๐ฑ๐ข๐ฏ๐บ ๐ฅ๐ณ๐ช๐ท๐ช๐ฏ๐จ ๐ช๐ฏ๐ฏ๐ฐ๐ท๐ข๐ต๐ช๐ฐ๐ฏ ๐ต๐ฐ ๐ค๐ณ๐ฆ๐ข๐ต๐ฆ ๐ด๐ฐ๐ญ๐ถ๐ต๐ช๐ฐ๐ฏ๐ด ๐ต๐ฐ ๐ฉ๐ฆ๐ญ๐ฑ ๐ฑ๐ฆ๐ฐ๐ฑ๐ญ๐ฆ ๐ข๐ค๐ฉ๐ช๐ฆ๐ท๐ฆ ๐ต๐ฉ๐ฆ๐ช๐ณ ๐ฃ๐ฆ๐ด๐ต ๐ฉ๐ฆ๐ข๐ญ๐ต๐ฉ. -
Vice President โ Coo, Ebay Marketplaces Global Customer ExperienceEbay 2011 - 2016Built Global Operations organization, drove change through actionable customer insights from 350 million customer interactions. Results included 5% GMV growth (2016), a 10-point improvement in customer metrics, an annual operating efficiency increase of 8%. Enabled growth and improved cross-border trade through digital integrations, policy consistency, and greater synergies across business operations.๐ฆ๐๐ข๐บ ๐ช๐ด ๐ข ๐ค๐ฐ๐ฎ๐ฎ๐ฆ๐ณ๐ค๐ฆ ๐ค๐ฐ๐ฎ๐ฑ๐ข๐ฏ๐บ ๐ฆ๐ฏ๐ข๐ฃ๐ญ๐ช๐ฏ๐จ ๐ฑ๐ฆ๐ฐ๐ฑ๐ญ๐ฆ ๐ข๐ฏ๐ฅ ๐ฃ๐ถ๐ด๐ช๐ฏ๐ฆ๐ด๐ด๐ฆ๐ด ๐ต๐ฐ ๐ฃ๐ถ๐บ ๐ข๐ฏ๐ฅ ๐ด๐ฆ๐ญ๐ญ ๐จ๐ฐ๐ฐ๐ฅ๐ด ๐ข๐ฏ๐ฅ ๐ด๐ฆ๐ณ๐ท๐ช๐ค๐ฆ๐ด ๐ข๐ค๐ณ๐ฐ๐ด๐ด 190 ๐จ๐ญ๐ฐ๐ฃ๐ข๐ญ ๐ฎ๐ข๐ณ๐ฌ๐ฆ๐ต๐ด. -
Portfolio Management Executive And Chief Of StaffFirst Data Corporation 2010 - 2011 -
Senior Vice President - OperationsCardinal Health 2005 - 2010 -
Senior Vice President - Chief Operating Officer - Wachovia Direct AccessWachovia 1995 - 2005Served as CFO for Wachovia (was First Union; is now Wells Fargo). -
Vice President โ Chief Financial Officer โ Bankcard DivisionJpmorgan Chase & Co. 1993 - 1995Served as CFO for Bank One Corporation, now JPMorgan Chase & Co.
Vicki Perryman Education Details
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Master Of Business Administration - Mba -
Accounting -
Preparing To Be A Corporate Director -
Executive Leadership Program (Year Long Intensive)
Frequently Asked Questions about Vicki Perryman
What company does Vicki Perryman work for?
Vicki Perryman works for Edgewater Ventures Group Llc
What is Vicki Perryman's role at the current company?
Vicki Perryman's current role is President and Operating Manager.
What schools did Vicki Perryman attend?
Vicki Perryman attended Northern Illinois University, Michigan State University, Harvard University, University Of North Carolina At Chapel Hill, Michigan State University.
Who are Vicki Perryman's colleagues?
Vicki Perryman's colleagues are Christina Hulett, Genet Lemma, James H Smyth, Cathy Cribbs, Tom S., Lynn Davis, Jess Hartman.
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