Vicki Perryman

Vicki Perryman Email and Phone Number

President and Operating Manager @ Edgewater Ventures Group LLC
Atlanta, GA, US
Vicki Perryman's Location
Cartersville, Georgia, United States, United States
About Vicki Perryman

๐——๐˜†๐—ป๐—ฎ๐—บ๐—ถ๐—ฐ ๐—ฒ๐˜…๐—ฒ๐—ฐ๐˜‚๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ฏ๐—ฒ๐˜€๐˜ ๐—ธ๐—ป๐—ผ๐˜„๐—ป ๐—ฎ๐˜€ ๐—ฎ ๐˜๐—ฟ๐—ฎ๐—ป๐˜€๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—ฐ๐—ต๐—ฎ๐—ป๐—ด๐—ฒ ๐—ฐ๐—ฎ๐˜๐—ฎ๐—น๐˜†๐˜€๐˜ who drives sustainable business value through enhanced customer experiences and optimized process improvements, enabled by technology advancements. Adept at global operations and financial management, leverages experience across numerous industry sectors to unlock opportunities for profitable growth. Skilled at leading businesses ranging from start-up to global billion-dollar organizations in highly regulated industries and volatile operating environments. Known for strategic thought leadership, customer orientation, and a bias to executing at high velocity. Drawing on deep operations and financial knowledge, anticipates opportunities and connects dots using data and analytics to ensure decisions are actionable and resources are aligned for the best outcomes. A collaborative, authentic, and empowering leader who drives employee engagement, curates talent, and focuses on diversity, equity, and inclusion as cornerstones to business success.๐—”๐—ฟ๐—ฒ๐—ฎ๐˜€ ๐—ผ๐—ณ ๐—œ๐—บ๐—ฝ๐—ฎ๐—ฐ๐˜โœฆ Customer Experience Advancement โœฆ Growth Strategies in Complex Environmentsโœฆ Global Operating Optimizationโœฆ Digital Transformationโœฆ Diversity and Inclusionโœฆ Building High-Performing Teams

Vicki Perryman's Current Company Details
Edgewater Ventures Group LLC

Edgewater Ventures Group Llc

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President and Operating Manager
Atlanta, GA, US
Website:
humana.com
Employees:
36660
Vicki Perryman Work Experience Details
  • Edgewater Ventures Group Llc
    President And Operating Manager
    Edgewater Ventures Group Llc
    Atlanta, Ga, Us
  • Humana
    Senior Vice President โ€“ Head Of Consumer And Provider Service Operations
    Humana 2017 - Present
    Member of Humanaโ€™s 20-person Executive Management Team. Lead a global team of 26,000 associates with operational accountability for 22 million members across Medicare Advantage, Medicaid, PDP, Commercial, Dental, and Vision lines of business. Spearheaded an enterprise-wide customer experience transformation resulting in notable 78% improvement in Humanaโ€™s net promotor score, and #1 rankings in customer experience from Forrester and Newsweek; created rapid-response operating model around Covid; supported 2023 industry leading Medicare Advantage 18% growth; and drove 18%+ productivity improvement over the last two years. Launched broad Inclusion and Diversity strategic plan. Executive sponsor for Humanaโ€™s Veteranโ€™s Network Resource Group. Diversity Inc.โ€™s top company list ranked Humana number 10 overall, and number 13 for Veterans.๐˜๐˜ถ๐˜ฎ๐˜ข๐˜ฏ๐˜ข ๐˜ช๐˜ด ๐˜ข ๐˜๐˜ฐ๐˜ณ๐˜ต๐˜ถ๐˜ฏ๐˜ฆ 50 ๐˜ช๐˜ฏ๐˜ต๐˜ฆ๐˜จ๐˜ณ๐˜ข๐˜ต๐˜ฆ๐˜ฅ ๐˜ฉ๐˜ฆ๐˜ข๐˜ญ๐˜ต๐˜ฉ๐˜ค๐˜ข๐˜ณ๐˜ฆ ๐˜ค๐˜ฐ๐˜ฎ๐˜ฑ๐˜ข๐˜ฏ๐˜บ ๐˜ฅ๐˜ณ๐˜ช๐˜ท๐˜ช๐˜ฏ๐˜จ ๐˜ช๐˜ฏ๐˜ฏ๐˜ฐ๐˜ท๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ ๐˜ต๐˜ฐ ๐˜ค๐˜ณ๐˜ฆ๐˜ข๐˜ต๐˜ฆ ๐˜ด๐˜ฐ๐˜ญ๐˜ถ๐˜ต๐˜ช๐˜ฐ๐˜ฏ๐˜ด ๐˜ต๐˜ฐ ๐˜ฉ๐˜ฆ๐˜ญ๐˜ฑ ๐˜ฑ๐˜ฆ๐˜ฐ๐˜ฑ๐˜ญ๐˜ฆ ๐˜ข๐˜ค๐˜ฉ๐˜ช๐˜ฆ๐˜ท๐˜ฆ ๐˜ต๐˜ฉ๐˜ฆ๐˜ช๐˜ณ ๐˜ฃ๐˜ฆ๐˜ด๐˜ต ๐˜ฉ๐˜ฆ๐˜ข๐˜ญ๐˜ต๐˜ฉ.
  • Ebay
    Vice President โ€“ Coo, Ebay Marketplaces Global Customer Experience
    Ebay 2011 - 2016
    Built Global Operations organization, drove change through actionable customer insights from 350 million customer interactions. Results included 5% GMV growth (2016), a 10-point improvement in customer metrics, an annual operating efficiency increase of 8%. Enabled growth and improved cross-border trade through digital integrations, policy consistency, and greater synergies across business operations.๐˜ฆ๐˜‰๐˜ข๐˜บ ๐˜ช๐˜ด ๐˜ข ๐˜ค๐˜ฐ๐˜ฎ๐˜ฎ๐˜ฆ๐˜ณ๐˜ค๐˜ฆ ๐˜ค๐˜ฐ๐˜ฎ๐˜ฑ๐˜ข๐˜ฏ๐˜บ ๐˜ฆ๐˜ฏ๐˜ข๐˜ฃ๐˜ญ๐˜ช๐˜ฏ๐˜จ ๐˜ฑ๐˜ฆ๐˜ฐ๐˜ฑ๐˜ญ๐˜ฆ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฃ๐˜ถ๐˜ด๐˜ช๐˜ฏ๐˜ฆ๐˜ด๐˜ด๐˜ฆ๐˜ด ๐˜ต๐˜ฐ ๐˜ฃ๐˜ถ๐˜บ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ด๐˜ฆ๐˜ญ๐˜ญ ๐˜จ๐˜ฐ๐˜ฐ๐˜ฅ๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜ด๐˜ฆ๐˜ณ๐˜ท๐˜ช๐˜ค๐˜ฆ๐˜ด ๐˜ข๐˜ค๐˜ณ๐˜ฐ๐˜ด๐˜ด 190 ๐˜จ๐˜ญ๐˜ฐ๐˜ฃ๐˜ข๐˜ญ ๐˜ฎ๐˜ข๐˜ณ๐˜ฌ๐˜ฆ๐˜ต๐˜ด.
  • First Data Corporation
    Portfolio Management Executive And Chief Of Staff
    First Data Corporation 2010 - 2011
  • Cardinal Health
    Senior Vice President - Operations
    Cardinal Health 2005 - 2010
  • Wachovia
    Senior Vice President - Chief Operating Officer - Wachovia Direct Access
    Wachovia 1995 - 2005
    Served as CFO for Wachovia (was First Union; is now Wells Fargo).
  • Jpmorgan Chase & Co.
    Vice President โ€“ Chief Financial Officer โ€“ Bankcard Division
    Jpmorgan Chase & Co. 1993 - 1995
    Served as CFO for Bank One Corporation, now JPMorgan Chase & Co.

Vicki Perryman Education Details

Frequently Asked Questions about Vicki Perryman

What company does Vicki Perryman work for?

Vicki Perryman works for Edgewater Ventures Group Llc

What is Vicki Perryman's role at the current company?

Vicki Perryman's current role is President and Operating Manager.

What schools did Vicki Perryman attend?

Vicki Perryman attended Northern Illinois University, Michigan State University, Harvard University, University Of North Carolina At Chapel Hill, Michigan State University.

Who are Vicki Perryman's colleagues?

Vicki Perryman's colleagues are Christina Hulett, Genet Lemma, James H Smyth, Cathy Cribbs, Tom S., Lynn Davis, Jess Hartman.

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