>Manage program request queue, ensuring all projects remain on target and customer needs are met within the required service level agreements established>Ability to work independently or in a team environment>Review system enhancement projects for feasibility>Develop LoanServ Scripts for use with voice response units and customer facing websites>Monitor LoanServ Scripts for reasonable CPU usage on mainframe; analyze, program and test programs to reduce lengthy processes, reducing overall CPU usage where applicable>Automate workflow processes via LoanServ (FiServ) Scripting and Workbench tools to increase associate productivity>Ability to work effectively with clients at all levels of the corporation>Manage and maintain source code for 300 LoanServ Scripts utilized throughout the organization to reduce manual efforts and increase productivity

>Manage, prioritize, assign projects to programming staff>Manage program request queue of 150 projects simultaneously, ensuring all projects remain on target and customer needs are met within the required service level agreements established>Ability to work independently or in a team environment>Review system enhancement projects for feasibility>Develop LoanServ API Scripts for use with voice response units and customer facing websites>Monitor LoanServ Scripts for reasonable CPU usage on mainframe; analyze, program and test programs to reduce lengthy processes, reducing overall CPU usage where applicable>Automate workflow processes via LoanServ Scripting and Workbench tools to increase associate productivity>Ability to work effectively with clients at all levels of the corporation>Manage and maintain source code for 700 LoanServ Scripts utilized throughout the organization to reduce manual efforts and increase productivity

>Developed applications with Microsoft Access, Visual Basic, VBA, SQL, Oracle, Crystal Reports>Performed conversion of programs and applications from old to new mainframes>Develop LoanServ API Scripts for use with voice response unit and customer facing websites>Automated workflow processes via LoanServ scripts to increase associate productivity, to reduce manual efforts and ensure accuracy and consistency in processes>Developed reporting tools with Business Objects, Crystal Reports, Microsoft Access

>Worked with clients to gather business, system and functional require>Developed technical design specifications>Performed data mapping in support of system conversions>Developed MS Access databases using VBA>Developed MS Access front end/Oracle backend databases>Developed VB front end/Oracle backend database with integrated Crystal Reports>Developed Business Objects reports>Integrate automated FTP of data to applications

>Reviewed programming requests to ensure feasibility, obtain increased efficiencies and provide cost benefit>Coordinated implementation of source code/programs>Supervised team of 9 technicians>Ensured policies, standards and procedures were adhered to>Developed Ad Hoc reporting using Forest and Trees, Crystal Reports and/or Business Objects