VJS Business Consulting was started over 15 years ago as a business consulting services practice providing bookkeeping, legal accounting and MYOB and Microsoft application training services to clients across Australia, and undertake workplace training at qualification level. We manage all facets of business administration, policies and procedures, training delivery, accounting, marketing and client service, ensuring high quality training services are delivered with good client outcomes. In January 2020 we undertook a merger with Evolution Cloud Accounting, based in Sydney, to expand our offerings across multiple states and build a stronger presence in the accounting and advisory space.♦ Client Relations: Built and maintain strong working relationships with clients from legal, medical, engineering, real estate, hospitality, security, automotive, mechanical, construction and trade sectors, as well as membership-driven and registered training organisations. ♦ Training Services: Deliver comprehensive training sessions and workshops to key clients including legal bookkeeping with PCLaw, LEAP Legal Software, MYOB bookkeeping, Microsoft software packages and Certificate IV qualification courses in Business, Accounting, and Workplace Health and Safety. Delivery of training sessions on key business topics such as Debt Management & Recovery, Telephone and Customer Service Skills.♦ Delivery of classroom training in the regions (Darwin, Townsville and Canberra). Also delivery of 1 day workshops to the software developers at MYOB in both Australia and New Zealand on the fundamentals of business and manual bookkeeping concepts to given them a greater knowledge of the requirements on clients using the MYOB products and for them to gain a better understanding of the concepts of bookkeeping to assist with coding of the software products.

Appointed to deliver classroom training to users of the MYOB Suite of SME financial software, which spans AccountRight Classic, AccountRight Live and MYOB Essentials. Manage relationships with the Top 4 National and International Accounting firms and Top 20 Pinnacle MYOB accounting clients to facilitate in-house MYOB training. ♦ Training Courses: Develop course materials, learning outcomes and PowerPoint presentations for classroom training on a range of topics that include manual bookkeeping, resource and facilities management, budgeting and scheduling. Deliver lively and engaging training presentations for up to ten students at a time, imparting technical and accounting knowledge to participants across all levels. ♦ Business Improvement: Analysed telephone support team operations and compiled reports for management with strategies to improve productivity, as well as ongoing training for telephone support staff to drive customer service and satisfaction ratings.♦ Delivery of regional training in areas such as Darwin, Townsville and Canberra. Also delivery of 1 day workshops to the software developers of MYOB in both Australia and New Zealand on the fundamentals of business and manual bookkeeping concepts to give them a grater knowledge of the requirements of clients using the MYOB products and for them to gain a better understanding of the concepts of bookkeeping to assist with coding of the software products.

Founded a boutique family law firm and managed all facets of business planning, development and implementation of systems and procedures, and creation and ongoing management of all accounting, administrative, commercial and compliance requirements through a period of rapid growth. ♦ Business Launch: Wrote business plan, developed commercial agreements, negotiated commercial lease and managed office fit out. Created company logo, corporate colours, marketing materials and led website design. ♦ Human Resources: Developed job specifications and key performance indicators for each role within the business. Advertised, screened, interviewed and appointed staff, and wrote employment contracts. Undertook performance reviews on a regular basis with all staff.♦ Training: Assessed and identified skills gaps, and devised and delivered training to build capability and performance. This included delivery of computer software training on LEAP Legal Software, MYOB and MS Office programs and the development of comprehensive training manuals. ♦ Operations Management: Oversaw day-to-day operations, expertly managing team leadership, quality management, business development, IT support, compliance and accounting, ensuring objectives and targets were met, on time, to a high standard. ♦ Financial Accounting: Managed practice and trust accounts, as well as payroll, billing, budget and BAS using LEAP Legal Software and MYOB accounting software. Maintained 100% compliance with Trust Account regulations and Lexon Insurance obligations.

As a member of the senior management team, appointed to apply expertise in quality assurance and commercial business management to develop company policies and procedures, and manage two independent business units – the Network Operations Centre (NOC) and Accounts/Administration Department, as well as oversee human resource management and payroll. Played an integral role in the redevelopment of NOC to drive consistency of service and improve customer satisfaction. ♦ Policies, Procedures & Compliance: Led review, mapping, gap analysis and development of new policies, procedures, processes and resource documents to comply with ISO 9000:2000 standards, WH&S and Rehabilitation legislation and regulations, Privacy Act 2000 and Spam Act 2003. Provided ongoing assessment of privacy, information system, risk management and legislative compliance, adapting policies and procedures to accommodate business growth. ♦ Financial Accounting: Managed accounting to BAS and IAS, and payroll (weekly 25+ staff) through restructure period that saw the appointment of a Senior Accounts Clerk to manage administrative and accounting functions for the group, excluding billing of voice and data to a large customer base. ♦ Business Improvement: Completed customer database system analysis, and reported findings with recommendations for change. Developed database systems for improved business unit performance and redeveloped and deployed new MYOB databases across all three companies. Continually monitored processes and procedures, and led reengineering for improved staff and customer satisfaction. ♦ Human Resources: Led staff through development and implementation of structured employment, induction, privacy and workplace health and safety policies, and drove awareness and compliance through systemised staff training. Developed employee agreements, personnel forms and annual staff performance review processes.

Appointed to manage staff and daily operation of accounts, payroll and administrative functions. Provided legal executive assistant support to the Owner and Senior Partner, managed IT operations and provided computer software training to build capability and improve performance.♦ Financial Accounting: Efficiently managed accounting and payroll functions, ensuring objectives were met in an accurate and timely manner. Preparation of monthly, quarterly and annual reports for budgeting and business development.♦ Information Technology: Managed IT systems including servers, software updates and workstation set ups for new and existing employees. Provided responsive user support and troubleshooting to resolve issues and minimise downtime. Implemented new server and workstation systems throughout the whole of organisation.

Appointed to provide internal and external quality, risk and compliance consultancy services, and lead quality systems and training compliance within AIM’s nine regions and contracted licensees. Ensured ongoing certification in Quality (Document) Management Systems to AS/NZS ISO:9001, as well as certification to meet AQTF Standards for RTO (Recognised Training Organisation) in the VET sector, a core area of the Institute’s business. ♦ Project Management: Played an integral role in organisational strategic planning and managed a number of large projects including Privacy, Risk Management, AQTF Compliance and upgrading of the 2000 Standards for ISO:9000 certification. ♦ Training: Delivered a range of computer software package training sessions across Microsoft products, accounting based software packages and customer database systems. Presented training to internal staff on legislative and legal requirements for Privacy and Workplace, Health & Safety, along with workshops specific to the requirements of Quality and AQTF standards and internal software systems.