Vicki Simons Email & Phone Number

Brussels Area, Belgium

Working for the EMEA channel marketing team, I take care of up-to-date product data content of our customers' web-based platforms. (i.e technical specifications, technical documentation, logistic information, marketing data ecc). This includes close collaboration with other internal departments to guarantee the availability and quality of product data and to ensure that data remains up-to-date, consistent, reliable and accurate.

Hoofddorp, The Netherlands

Function: Driving the implementation of corrective actions with process owners to increase or mitigate the impact on the customer experience; Identification of process; Deployment of metrics; Monitoring targets/goals and instigate corrective actions; Support continuous improvement by highlighting structural performance issues; Support the creation and validation of standard and ad hoc and/or change existing reports/dashboards based on user/community requirements; Daily communication of key incidents that have impact on the customer experience of the entire OTC process; Deployment of initiatives to increase Service Performance; Reduce/Avoid damages/COPQ

Anderlecht

Function: First point of contact for customers to ensure timely delivery of correct products to customers; Back order management by proposing alternative solutions where applicable; Pro-active customer complaint handling; Monitoring of price and contract management processes by keeping the overview of the prices active for the customer and by ensuring that they are correctly set up in the system; Follow up of all identified issues related to pricing errors with the Credit & Control department and the sales team; Commercial support of the Sales teams by following the order patterns of customers, checking forecasts and supply against it and contacting the customer to obtain the forecasted orders

Leuven

Function: General administration of a team of 7 project managers and 5 account managers across Europe regarding time and workload optimization; Answering technical questions, advising customers on best material options; Evaluation of CAD files for quotations (prototyping projects); Quote generation; Entering and following up of orders; Pro-active complaint handling; General administrative assistance to the people manager

Winnersh, United Kingdom

Function: Generating quotes for repair requests across Europe and the Middle East region; Coordinating parts logistics (order, dispatch and delivery); General administration service for the Regional Service Manager (assistance in revenue reviews, creating commercial/technical reports, monitoring KPI's, etc); Generation of final invoices to the customer; Complaint handling and VOC (customer survey analysis and follow up)

Windsor, United Kingdom

Function: First point of contact for customer support; Assessment of queries; Logging, allocating and follow up of cases within agreed Service Level Agreements; Identification of re-occurring and customer critical issues to improve the overall customer experience; Escalation of issues, where necessary, to ensure the customer comes first; License activation

Hoofddorp, Nl/Troisdorf (De)/Straubing (De)

Function: Responsible for analyzing process gaps within the TNT's transport chain worldwide to develop strategies and solutions to close any identified gaps in cooperation with the respective country management; Coordination and sustainment of agreed change processes; Responsible to setup and drive process compliance audits and awareness trainings inside of TNT.