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Demonstrated record of achievement in program design, development and implementation in domestic and international markets. Known for utilizing business acumen and excellent customer relationships to increase market share. Achievement motivated with strong leadership and communication skills. Highly responsible, team oriented, with solid analytical abilities. Strengths include:- Project Management
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Marketing Operations ManagerDayton Superior Aug 2015 - Sep 2017Greater Dayton (Oh) AreaMarketing Operations ManagerCreated and implemented systematic processes for inter-departmental and multi-functional tasks and project management. Developed online product training modules for largest dealer and expanded into a formal internal online training program. Produced a series of monthly promotional videos and educational videos covering product use. Provided construction project leads to field sales teams using lead generation software and internet research. Updated and maintained all chemical product labels for compliance with USA and international regulations. Project leader for:• Auto-routing customer inquiries received via web forms to correct functional group or person• Website dealer locator by geographic location, product line and dealer preferred status• Conversion of chemical customer private labels from manual to systems process• Development of online training modules and internal training platform• Scripted, recorded and compiled Podcasts for broadcast• Creation of Marketing Qualified Leads APP for field sales useProject Manager Chemical Label Redesign (2015 -2016)Temporary assignment to redesign chemical product labels and develop new content based on chemical label and transportation regulations, GHS compliance, technical data sheets and safety data sheets. Included conversion from English only to tri-language (Spanish and French). Built and maintained database of more than 1900 chemical labels. -
Services Product ManagerLion Apparel Jun 2012 - Oct 2014Dayton, Ohio AreaResponsible for business development of service company dedicated to maintaining PPE products manufactured by LION and others in the market. Designed service programs based on customer requirements, presented program concepts to decision-makers, developed technical proposals for presentation and bid response. Also developed and sustained all customer training related to product limitations, care and maintenance.- Built data support package demonstrating $300 per man per year cost savings to the City of Chicago, resulting in 10-year, $12MM, contract without going to bid.- Secured first ever contract with Boston Fire Department for maintenance of competitor products; worth $1.2MM over 3 years. - Obtained accreditation for online training website, which currently issues 1000 continuing education certificates per month.- Created and delivered seminars on benefits of product maintenance attended by metropolitan fire department decision-makers; resulting in strong sales leads representing 95% of participants.
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Manager MarketingLion Apparel Oct 2011 - May 2012Dayton, Ohio AreaManaged marketing and sales strategy for service and product lines, including all activities associated with understanding and analyzing target markets, customers, and competitors to facilitate effective communication and messages. Developed and sustained all customer training related to product limitations, care and maintenance.- Created online rental program to supply colleges, universities and fire academies with protective clothing for fire students, resulting in $300k new sales 1st year.- Designed new training website to make training available to all emergency responders for influence through education; 5,000 unique certificates of completion issued prior to accreditation.- Maintained operational procedures and software use documentation for TotalCare facilities.
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Director Of Services MarketingLion Apparel Oct 2009 - Sep 2011Dayton, Ohio AreaDesigned service programs based on customer requirements, presented program concepts to decision-makers, developed technical proposals for presentation and bid response and managed all marketing activities.- Negotiated several contract extensions for services supplied to Chicago Fire Department and created technical proposals resulting in bid awards by Houston, Dallas and Baltimore City with combined annual revenue of $5MM.- Participated on Technical User Guide committee to write and update product user guides in compliance with NFPA standards.
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Director Of Lion TotalcareLion Apparel Jun 2006 - Sep 2009Dayton, Ohio AreaDeveloped new service business unit and integrated acquired companies. Managed all aspects of HR, operations, major accounts, marketing and sales.- Led project implementation team for building first TotalCare Center in USA based on $12MM award by Chicago Fire Department. - Wrote original technical proposal upon which award was based.- Developed and documented all operational procedures, employee training and corrective action program. - Produced automated training on program use for CFD’s 5,000 plus firefighters.
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Vp AdministrationLion Apparel Oct 2003 - May 2006Dayton, Ohio AreaOversaw customer service, inside sales, order entry and marketing for LION Protective Systems Group. Continued to develop and present technical proposals for product supply / service model pioneered in London (UK).- Created team-based organization to optimize salesperson and dealer support that continues as foundation for LION administration.- Created and implemented “LION University”, a continuous employee training program, to meet continuous improvement goals and encourage employee growth.- Developed ISO 9001 compliant documentation for administrative processes.
Vicki Smith Skills
Vicki Smith Education Details
Frequently Asked Questions about Vicki Smith
What is Vicki Smith's role at the current company?
Vicki Smith's current role is Achievement Motivated Manager (Project Management, Training and Marketing).
What is Vicki Smith's email address?
Vicki Smith's email address is vi****@****ior.com
What is Vicki Smith's direct phone number?
Vicki Smith's direct phone number is +193786*****
What schools did Vicki Smith attend?
Vicki Smith attended Wright State University.
What skills is Vicki Smith known for?
Vicki Smith has skills like Cross Functional Team Leadership, Telecommunications, Business Development, Strategy, Public Safety, Product Launch, Program Management, Project Management, Management, Product Management, Product Development, Sales.
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Vicki Smith
Bentonville, Ar1walmart.com -
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