Providing office support services to various clients throughout the UK and where required overseas.To carry out work in connection with the business once outlined in a task brief including a timescale for completion.

Supporting a busy sales team, continuously under pressure, working to tight deadlines and demanding timescales along with third parties, answering and dealing with in depth internal and external customer enquiries, both by telephone and in writing.Identify and satisfy customer/broker expectations by delivering a high level of service, ensuring successful transfer and renewal of major accounts using precise data entry.

Within the claims department, delivering quick and efficient response to customers by telephone and correspondence. Dealing with notification of incidents, also handling complaints and general enquiries, whilst always updating a shared database with amendments to personal details and maintaining a daily claims diary.

Communicating with a panel of brokers to assist with registration and initial reports of motor claims which were unable to be processed on a database. Responsibility to capture the claim details, arrange clients repairs and manage claim via paperwork. Whilst contacting all relevant parties and request for electronic transfer to shared database.

Process administration requests received via email and in writing. Producing documents of insurance and letters.

Using excel, working in a team, balancing daily/weekly/monthly takings from a sales department against database readings. Tracking missing payments and banking business income.

Within the public eye providing customer care, completing stock inventory, cash handling and light reception duties.

Day to day running of a busy bowling alley, bar work, waitressing, reception duties and cash handling.

Assisting with the running of a busy town bakery, ensuring hygiene levels were kept to a high standard, cash handling, customer care.