Having worked in senior management roles for the last 10 years I have developed considerable experience in scaling operational departments and devising performance measurement tools to maximise and drive business performance. In my current role as Operations Manager at Fujitsu Services, I am a senior member of the management team with key responsibility for leading strategic planning and implementing initiatives to manage operational risk. I have led and developed highly successful operational teams and introduced coaching, mentoring and succession planning, which have significantly transformed team performance and delivered zero staff attrition over a three year period. Devising performance solutions that ripple throughout an organisation is my speciality. I have an innate ability to simplify complex ideas and deliver effective solutions to lead both people and business through the delivery of effective Change strategies, ensuring commercial growth, service delivery and operational improvement.Creating clear strategy to enable operational teams to achieve their goals is one of my greatest strengths. Every solution that I introduce has my philosophy of reliability, security, and scalability built into it, and can be implemented efficiently and easily to achieve commercial objectives. Whether growing a business, building a team or measuring financial performance, I achieve buy-in and move initiatives forward.Key attributes...► Developing highly effective performance measurement tools to enhance both management and client reporting.► Managing business change to minimise the impact on profit, maximise revenue opportunities and reduce costs.► Delivering substantial cost savings by improving staff competency levels and identifying efficiencies in service delivery.