* Boosted occupancy by 8% through focused marketing and pricing tactics.* Increased net operating income by 23% via efficient budget management.* Reached an 88% satisfaction rate by fostering strong connections with residents and staff.* Managed operations for 219 units, improving overall efficiency and performance.* Led a team of six to foster a collaborative and high-performance work environment.* Enhanced leasing processes and conversion rates through strategic marketing initiatives.* Employed data analytics to predict market trends and optimize revenue.* Improved community services by launching cross-departmental initiatives.* Created a community management plan that aligns team goals with growth strategies.- Implemented initiatives designed to boost property appeal and enhance tenant retention.

Full responsibility of managing daily operations of a single-family home, duplex and apartment properties including maintaining property rentals; marketing and filling vacancies; screening prospective tenants and enforcing leases and securing premises. • Conduct market research to ensure properties are priced per market standards and creating incentives for prospective tenants.• Maintain relationships with both prospective and current tenants from the beginning of the application process through lease renewal and/or final walkthrough. • Review all contracts, addendums and setting up deposits and monthly payments. • Manage the entire eviction process including notice and court documentation and filings along with staying current and research on rental law.

• Main Office Liaison for Sales Team; VP of Sales and Sale’s Team Directors overseeing and responsible for a variety of duties including: • Organizing all logistics for the sales team's for trade show events and prospective customers.• New Account Setup and handling customer inquiries and problem resolution. • Provide customer service and follow up for Top Accounts working with the sales teams and Sales Reps and Brokers. • Work with both the Customer Service and Finance teams on all promotions and coordinate with the Marketing Department maintaining sales materials, swag and display needs.

Provide management and oversight of all office administrative and HR tasks working directly with the Owner and assisted in managing contracts and scheduled draw-payments for multiple construction projects. Assist owner with tax, worker’s compensation, and DOT audits to ensure compliance. Processed preliminary liens and lien releases as needed. Assisted in managing contracts and scheduled draw- payments from Commerical, Residental, and Municipal construction projects. Reviews construction blueprints and parcel maps as part of the A/R invoicing process. Key Achievements:Credited with developing comprehensive new hire procedures to enhance company efficiency.Established a reputation for consistently exceeding performance expectations and handling employee issues with professionalism and tact.

Served as the principal point of contact for customer service issues related to the national and international online store while providing exceptional service. Assisted Sales Team with marketing packets and performed a full spectrum of administrative duties.

Managed medical and accounting staff handling all Human Resource functions including Payroll and Onboarding and contributed to staff training and development. In addition, handled all customer questions and complaints and handled all re-credentialing for two clinics.

Supported Sales Staff and Office Administration from processing insurance applications and medical claims; assisting agents; tracking and reporting productivity metrics; organizing the recruitment program and special events. Licensed Health and life insurance agent. Key Achievement:Independently restructured and improved the hiring process to effectively bring in qualified candidates and increase agency sales.

Managed A/P, A/R, Customer Service, and order entry teams for the Southwest division administering HR Function and managing the entire collections process.

Branch operation and production needs, supervising, hiring and training staff creating initiatives to increase sales, productivity and customer satisfaction. Oversaw all projects received from clients including managing project logistics and services.

Functioned as a master trainer for a new $4.5M POS system (Oracle & Retail Net). Facilitated a comprehensive training program for subordinate trainers across AZ, NV, and UT. Served as liaison between branches and programmers to address all technical issues.Key Achievement:Enhanced user engagement and understanding of the new system and its functions by integrating an open communication and interactive training process.

Held responsibility for the successful operation of 26 stores across six states. Supervised all business functions including warehouse, customer service, delivery, and daily operating procedures in addition to serving as visionary and strategist in executing management goals and objectives. Repeatedly audited inventory, staffing budgets, financial reports, and loss prevention to maintain operational efficiency and implement changes as needed. Administered staff evaluations, training programs, and management meetings. Provided inspection of Arizona stores to ensure compliance with Weights and Measures agency. Key Achievements:Drove positive change and improved management by initiating and implementing the Leadership Management Training program for the operation department.Ensured continuous commitment to business efficiency through developing operational inspection procedures and administering bi-monthly meetings to review and implement changes.Recruited and promoted to the position as a result of consistent performance and achievements.Led 14 successful store openings in a four-year time span, coordinating all aspects of each project from setup and staffing to grand opening events and follow-up.Conceptualized and introduced new store launch procedures for the operation department and was part of a team that founded strategy for multi-department set up at new locations.

Oversaw customer service programs and served as a principal trainer for new staff members within sales and service. Conducted monthly inspections, monitored ongoing performance, and integrated new policies as needed. Issued bonuses based on results of audits, inspections, and established budgets. Participated in monthly goal-setting sessions with CSR managers and staff. Key Achievement:Integral contributor to the merger team through the acquisition of Audio King.