Vicki Burford Email & Phone Number

Argyle, Tx, Us

Create, maintain, and organize spreadsheets and documents on SharePoint, handle daily office tasks, manage office supplies, manage the website calendar of events and post on social media, assemble training manuals. Manage outreach events, volunteer signups, and organize supplies for events. Handle all incoming calls and greet visitors. Manage volunteer schedules. Manage the MailChimp database. Schedule outreach events and prepare supplies for the booth.

Dallas-Fort Worth, Texas, Us

Managed multiple applications at the same time using Agile principles. Improved documentation by creating, updating, and organizing disaster recovery documents, service guides, Visio diagrams, and technical information spreadsheets on SharePoint. Completed research and estimates for large projects. Developed and managed program schedules and tracked work in Rally; Gathered requirements for large and small projects, updated Business Requirement Documents, evaluation scorecards, service guides, disaster recovery documents, and project glossaries. Reconciled the Master Crew List and the TSA Crew List and reduced discrepancies from over 4000 to under 20. Worked on the FAA SWIM project.

Dallas-Fort Worth, Texas, Us

Successfully delivered all documents and assignments on time for large migration project.Created Visio diagrams to document the process flow of applications that did not have diagrams.Reduced discrepancies between the Master Crew List and the Transportation Security Administration Crew List from over 4000 to under 20. Quickly learned new functional entries and application processes Gathered requirements and worked on the Business Requirements Document, acceptance criteria, evaluation scorecard, risk and issues, and project glossary for a large project.Created, updated, and organized project documentation on SharePoint.

Contracted to Mindtree to work on an estimate for a Passenger Demand and Revenue Forecasting tool for Southwest Airlines. Gathered requirements, added Feature Level stories to Jira, assisted with creation of the Business Requirements Document, learned the Network Planning processes and the forecasting tools used.

Houston, Texas, Us

TPF/zTPF/Sabretalk Developer on the Sabre Realtime Flight Operating System (FOS) for the Flight Movement group. Worked in the Load Planning area for the Airline Industry. Coded software using Assembler/Sabretalk language, step-by-step trace, CVS, Toolkit and Debugger, and CMS. Complete Software Development Lifecycle. Wrote Estimates, design documents, test scripts, and implementation documents, and updated SharePoint with all of those documents.

Southlake, Texas, Us

Scheduled, coordinated and processed information for TPF software implementations for the Sabre mainframe. Resolved scheduling conflicts between developers and other teams. Proof read, edited, and wrote project descriptions, impact statements, risk statements, and business reasons. Advised developers in critical situations. Processed all Request for Change (RFCs) for Ticketing team with no supervision. Verified Testing results and approved loads to the test system daily. Solely responsible for the developer on-call schedule and rotation. Trained developers on the new change management tool and process.

Southlake, Texas, Us

TPF Developer (Assembler) for the Sabre mainframe in the Passenger Name Record (PNR) area for 8 years and in the Airline Ticketing/Subscriber Ticketing area for 14 years. Performed all phases of the project development life cycle including analysis, design, coding, testing, implementation, and documentation in a TPF Realtime environment (Sabre). Used the Agile methodology and waterfall. Acted as Technical Lead for several projects. Maintained a 99.0% implementation success rate.

Learned new functionality and tested new software for Sabre functional entries. Worked on large and small projects in the following areas: Passenger Name Record (PNR), Airport Check-in (ACS), Air Freight, Airline Ticketing and Subscriber Ticketing. Improved system errors and software quality by finding errors in the software.

Southern Reservations Office (SRO) Air Freight sales/reservation phone agent and passenger sales/reservation phone agent. Stayed withing the talk time limits. Received customer service awards.

Seasonal job while the airport was open during the ski season in the winter. I worked as a Ticket Agent at the ticket counter, baggage claim agent, collected boarding passes during the boarding process, and helped with the deplaning activities (including driving the mobile stairs to the plane).

Bachelor Of Business Administration - Bba, Business Management

Tpf Assembler

Associate Of Arts Degree, Physical Education