Vicki Carlson Email and Phone Number
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"INCLUDING THE HUMAN ELEMENT IN TECHNOLOGY"Energetic Information Systems Leader known for building performance-driven teams that combine technical acumen with customer focus to deliver exceptional support. Scope of experience includes directing external Help Desks for outsourced solutions, and leading internal corporate IT Service Desk, Desktop, Deployment, Data Center and Access Management. Proven success with Service Desk, support team restructuring for success, and continuous process improvement based IT Service Managment framework and ITIL best practices. Industry background includes banking, technology services, outsourcing, food and agriculture, and government services.Specialties: Business IT Alignment, IS Talent Sourcing, Employee Team Development, ITSM ITIL Implementation, IT Process Improvement, IT Infrastructure Support, Business Application Support, Technology Project Management Acumen, Disaster Recovery, Sarbanes Oxley ITGC Controls, Organizational Change Management, Knowledge Management, Avaya, Aspect, Nortel, Clarify, Cisco, ServiceWare, KNOVA, Windows Microsoft Office Suites as well as Apple Technologies.
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It Manager - Customer And Service ManagementHennepin County Apr 2012 - PresentMinneapolis, Minnesota, Us
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ConsultantProject Consulting Group Feb 2011 - Mar 2012Stillwater, Mn, Us -
Process And Service Improvement - Hennepin CountyProject Consulting Group Feb 2011 - Mar 2012Stillwater, Mn, Us
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It Service Desk Leadership - Hennepin CountyProject Consulting Group Feb 2011 - Oct 2011Stillwater, Mn, Us
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Director, It Production ServicesLand O'Lakes May 2007 - Feb 2010Arden Hills, Minnesota, UsProvided IT leadership for infrastructure and application support for 6,500 Land O’ Lakes users in 50 states and 50 other countries. Services included IT Customer Support Services, Desktop Services, Data Center Operations, System Operations Center, Identity Access Administration, Systems Administration and Disaster Recovery. -
Manager Of Is Customer Support ServicesLand O'Lakes 2004 - 2007Arden Hills, Minnesota, UsManaged Help Desk operations for Land O' Lakes Information Systems supporting infrastructure and applications for 6,500+ campus and remote users. Developed and implemented effective call processing procedures and performance metrics. Provided leadership to create an efficient and effective work environment, insuring customer focused delivery.
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Director Call Center ServicesGelco Information Network 1997 - 2004UsProvided leadership to Call Center teams delivering support to users of Gelco’s Expense Management and Trade Management solutions for retail, health care, and consumer goods industries as well as Travel Management solutions for 1100 Government Agencies including Department of Defense, NASA, CIA, FBI and the Executive Office of the President. -
Service Desk ManagerGelco Information Network 1997 - 2000UsBuilt and managed the Service Desk operations at Gelco Information Network provider for Software service solutions (SaaS) services including expense report management, and CPG promotion management. Provided career guidance and professional development for 56 IS employees in a growing organization.
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Help Desk ManagerDataserv (It Services Organization) 1993 - 1997Managed five workgroups delivering custom Help Desk and Vendor Management solutions for 12 different customers with a combined 22,000 users. Implemented and maintained effective call processing procedures and quality service delivery insuring all Service Level Agreements were met.
Vicki Carlson Skills
Frequently Asked Questions about Vicki Carlson
What company does Vicki Carlson work for?
Vicki Carlson works for Hennepin County
What is Vicki Carlson's role at the current company?
Vicki Carlson's current role is IT Manager - Customer and Service Management at Hennepin County.
What is Vicki Carlson's email address?
Vicki Carlson's email address is vl****@****ail.com
What is Vicki Carlson's direct phone number?
Vicki Carlson's direct phone number is +195275*****
What skills is Vicki Carlson known for?
Vicki Carlson has skills like Vendor Management, Itil, Leadership, Management, Process Improvement, Project Management, It Service Management, Change Management, Information Technology, Disaster Recovery, Outsourcing, Data Center.
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