Vicki Cullen Email & Phone Number

Bayville, New York, United States

• Mavenoid is the world’s leading Intelligent Support Platform for consumer products and devices. Ourpurpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized.
• Enhance Mavenoid's presales interactions, customer relationship management, satisfaction,expansion, and retention
• Drive growth, retention, and satisfaction within our largest customer accounts
• Work closely with Sales, Product, and Operations teams to ensure the success of our Enterprise customers, identify growth opportunities, and advocate for customer needs within the company
• Mentor other members of the Customer Success team

Bayville, New York, United States

• Lumin Digital provides an award-winning digital banking SaaS solution to financial institutions throughout the United States. Clients innovate and scale at their own pace, optimize digital banking ROI, and create.
• Developed long-term, profitable relationships with financial institution clients
• Deployed client success principles to successfully manage all stages of the client journey from onboarding through contract renewal
• Set and managed client expectations, including C-level executives, via partner calls, business reviews, onsite meetings, and ad hoc delivery of KPI/value-based metrics
• Sold new products and custom product enhancements
• Negotiated and secured contract renewals

Greater New York City Area

• Alkami Technology is a SaaS provider of cloud-based digital banking solutions for financial institutions.
• Developed and managed relationships with strategic enterprise accounts
• Negotiated and secured contract renewals
• Identified lead generation opportunities in support of add-on sales goals
• Managed timely delivery of service upgrades

• Fiserv provides financial institutions with innovative digital banking, bill payment, and card processing services.
• Achieved 258% of annual revenue quota, renewed 100% of client contracts due, and secured early contract renewals from 20% of national territory (goal was 10%)
• Earned President’s Club status (top 10% of enterprise sales representatives)
• Received three Living Proof Awards from colleagues
• Received three Cheers! Awards from managers and colleagues

• Deluxe Rewards was a provider of zero-liability loyalty, incentive, and rewards programs.
• Managed relationship with Citi, an enterprise account responsible for 70% of corporate revenues

• A Fortune 500 company, Capital One is one of the nation’s largest banks.
• Created and implemented internal communications strategies for the Commercial Banking group, including C-suite communications, corporate earnings materials, and employee engagement messaging.
• Received Spot Award for project excellence

• Online Resources (ORCC) was the second largest provider of Internet and mobile banking software solutions to banks and credit unions in the United States.
• Developed and deployed go to market (GTM) activities functions including client strategy and messaging, employee relations and training, and consumer marketing
• Created launch plans and collateral, including new product introductions, strategic client communications, employee messaging, sales plans, consumer marketing and crisis communications
• Averaged a 60% client adoption rate and 2% incident rate for new product launches
• Averaged 135% of annual revenue goals; awarded President’s Gold Circle Club nine times; Account Manager of the Year 2001, presented with Quality Award in 2008 for dedication to operational soundness

Bs, Mass Communications, Political Science

Activities and Societies: Delta Delta Delta, PR Planners, WBUR-FM, Admissions Office Ambassador, Student Leaders Association

Cba, Certificate In Business Administration