Vicki Durso Email & Phone Number

I have 20-plus years of experience in healthcare management. At Radiology Regional I managed Front-End Revenue for 14 imaging centers. I created the Financial Department from the ground up, implementing insurance verification, collections, and authorization at the time of service, maximizing revenue. During my time there I was promoted to Learning and Development manager, overseeing onboarding and training while leading a team of trainers. I developed a corporate education program offering professional development opportunities for technical and non-technical staff. I created continuing education training in guest service, conflict management, diversity, and cross-functional collaboration. These efforts improved employee retention and boosted employee morale, creating a culture of growth and learning.