𝘈𝘥𝘦𝘱𝘵𝘭𝘺 𝘯𝘢𝘷𝘪𝘨𝘢𝘵𝘦𝘥 𝘢𝘭𝘭 𝘴𝘵𝘢𝘬𝘦𝘩𝘰𝘭𝘥𝘦𝘳 𝘪𝘯𝘵𝘦𝘳𝘦𝘴𝘵𝘴 𝘥𝘶𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘢𝘤𝘲𝘶𝘪𝘴𝘪𝘵𝘪𝘰𝘯 𝘰𝘧 𝘚𝘵𝘦𝘳𝘭𝘪𝘯𝘨 𝘗𝘢𝘺𝘮𝘦𝘯𝘵 𝘛𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘪𝘦𝘴 𝘣𝘺 𝘌𝘷𝘰 𝘗𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘐𝘯𝘤. 𝘙𝘦𝘵𝘢𝘪𝘯𝘦𝘥 𝘣𝘺 𝘯𝘦𝘸 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘵𝘰 𝘴𝘦𝘳𝘷𝘦 𝘢𝘴 𝘵𝘩𝘦 𝘭𝘦𝘢𝘥 𝘰𝘯 𝘯𝘶𝘮𝘦𝘳𝘰𝘶𝘴 𝘴𝘱𝘦𝘤𝘪𝘢𝘭𝘪𝘻𝘦𝘥 𝘱𝘳𝘰𝘫𝘦𝘤𝘵𝘴 𝘢𝘴 𝘵𝘩𝘦 𝘪𝘯𝘵𝘦𝘳𝘯𝘢𝘭 𝘚𝘔𝘌 𝘰𝘯 𝘵𝘩𝘦 𝘮𝘦𝘳𝘨𝘪𝘯𝘨 𝘰𝘧 𝘥𝘦𝘱𝘢𝘳𝘵𝘮𝘦𝘯𝘵𝘢𝘭 𝘴𝘺𝘴𝘵𝘦𝘮𝘴, 𝘱𝘰𝘭𝘪𝘤𝘪𝘦𝘴, 𝘢𝘯𝘥 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦𝘴 𝘧𝘰𝘳 𝘚𝘦𝘵𝘵𝘭𝘦𝘮𝘦𝘯𝘵 𝘖𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴.✅Principle member of the Transition Management team, and contributed subject matter expertise towards establishing new processes, systems, and practices for numerous integration projects.✅Led all enterprise training on the various programs used by Sterling, including proprietary technology, and ensured that all department heads and Settlement Operations team members were fully trained by go-live.✅Fostered team unity as the principle head of the Settlement Operations group; led a team of 10 direct reports in establishing new processes and merging departmental systems in order to achieve corporate goals.✅Served as Project Manager on numerous enterprise projects, including the total system migration to Evo as well as the complete transfer of all accounting practices to the new company. ✅Focused on continuous improvement during the transition, mitigating migration issues during the system transfer and identified areas for new processes to better facilitate the Settlement process.

𝘚𝘦𝘤𝘶𝘳𝘦𝘥 𝘢 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘱𝘰𝘴𝘪𝘵𝘪𝘰𝘯 𝘸𝘪𝘵𝘩𝘪𝘯 𝘵𝘩𝘦 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯, 𝘥𝘳𝘪𝘷𝘪𝘯𝘨 𝘚𝘦𝘵𝘵𝘭𝘦𝘮𝘦𝘯𝘵 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴 𝘪𝘯 𝘤𝘰𝘭𝘭𝘢𝘣𝘰𝘳𝘢𝘵𝘪𝘰𝘯 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘴𝘦𝘯𝘪𝘰𝘳 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘰𝘧 𝘚𝘵𝘦𝘳𝘭𝘪𝘯𝘨 𝘗𝘢𝘺𝘮𝘦𝘯𝘵 𝘛𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘪𝘦𝘴. 𝘚𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭𝘭𝘺 𝘥𝘪𝘳𝘦𝘤𝘵𝘦𝘥 𝘢𝘭𝘭 𝘴𝘦𝘵𝘵𝘭𝘦𝘮𝘦𝘯𝘵 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴, 𝘧𝘶𝘯𝘤𝘵𝘪𝘰𝘯𝘪𝘯𝘨 𝘢𝘴 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘭𝘦𝘢𝘥𝘦𝘳 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘤𝘰𝘮𝘱𝘢𝘯𝘺.✅Led the coordination and completion of SAS70 and SSAE audits, partnering with independent vendors and auditors to achieve top performing audit scores with no exceptions found.✅Partnered with internal legal counsel, Government entities, Federal agencies, and Card Brands to ensure adherence to all rules and regulations governing merchant transactions.✅Resolved past due merchant account receivables that included uncollected chargebacks on their accounts; devised and implemented SOP’s for new settlement operations functions, programs, and processes. ✅Served as lead Subject Matter Expert (SME) on all settlement projects, NACHA projects, and the implementation of new in-house systems and programs.✅Negotiated and managed all vendor contracts for settlement processing, statement printing, 1099Ks, sponsorships, renewals, and options.

𝘐𝘯𝘧𝘰𝘳𝘮𝘦𝘥, 𝘦𝘹𝘦𝘤𝘶𝘵𝘦𝘥, 𝘢𝘯𝘥 𝘨𝘶𝘪𝘥𝘦𝘥 𝘵𝘩𝘦 𝘚𝘦𝘵𝘵𝘭𝘦𝘮𝘦𝘯𝘵 𝘖𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴 𝘋𝘦𝘱𝘢𝘳𝘵𝘮𝘦𝘯𝘵 𝘰𝘧 𝘚𝘵𝘦𝘳𝘭𝘪𝘯𝘨 𝘗𝘢𝘺𝘮𝘦𝘯𝘵 𝘛𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘪𝘦𝘴. 𝘚𝘦𝘳𝘷𝘦𝘥 𝘢𝘴 𝘢 𝘭𝘪𝘢𝘪𝘴𝘰𝘯 𝘵𝘰 𝘢𝘭𝘪𝘨𝘯 𝘵𝘩𝘦 𝘦𝘧𝘧𝘰𝘳𝘵𝘴 𝘰𝘧 𝘢𝘭𝘭 𝘴𝘵𝘢𝘬𝘦𝘩𝘰𝘭𝘥𝘦𝘳𝘴, 𝘢𝘯𝘥 𝘥𝘳𝘰𝘷𝘦 𝘢𝘭𝘭 𝘢𝘴𝘱𝘦𝘤𝘵𝘴 𝘰𝘧 𝘣𝘢𝘭𝘢𝘯𝘤𝘪𝘯𝘨 𝘮𝘶𝘭𝘵𝘪-𝘮𝘪𝘭𝘭𝘪𝘰𝘯 𝘥𝘰𝘭𝘭𝘢𝘳 𝘴𝘦𝘵𝘵𝘭𝘦𝘮𝘦𝘯𝘵 𝘣𝘢𝘯𝘬 𝘢𝘤𝘤𝘰𝘶𝘯𝘵𝘴 𝘪𝘯 𝘢𝘯 𝘦𝘧𝘧𝘰𝘳𝘵 𝘵𝘰 𝘢𝘤𝘩𝘪𝘦𝘷𝘦 𝘵𝘩𝘦 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤 𝘨𝘳𝘰𝘸𝘵𝘩 𝘪𝘯𝘪𝘵𝘪𝘢𝘵𝘪𝘷𝘦𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯.✅Provided strategic leadership, influencing cross-functional teams and the broader organization by prioritizing and executing the resolution of settlement processing issues. ✅Successfully lead a diverse team in creating and delivering strategic and operational plans that achieved financial performance targets and resolved all escalated settlement issues.✅Developed procedures and documentation for settlement operations pricing in order to obtain and sustain the accuracy needed for inbound/outbound file transfers via FTP with internal and external programs.✅Coached, developed, and mentored new hires for the company; educated team members through 1:1 and group trainings that focused on individual accountability and overall team performance.

𝘖𝘷𝘦𝘳𝘴𝘢𝘸 𝘥𝘢𝘺-𝘵𝘰-𝘥𝘢𝘺 𝘢𝘯𝘥 𝘮𝘰𝘯𝘵𝘩-𝘦𝘯𝘥 𝘢𝘤𝘤𝘰𝘶𝘯𝘵𝘪𝘯𝘨 𝘥𝘦𝘱𝘢𝘳𝘵𝘮𝘦𝘯𝘵 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴, 𝘸𝘪𝘵𝘩 𝘥𝘶𝘢𝘭 𝘳𝘦𝘴𝘱𝘰𝘯𝘴𝘪𝘣𝘪𝘭𝘪𝘵𝘺 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘢𝘯𝘢𝘭𝘺𝘻𝘪𝘯𝘨, 𝘳𝘦𝘴𝘰𝘭𝘷𝘪𝘯𝘨, 𝘢𝘯𝘥 𝘢𝘱𝘱𝘳𝘰𝘷𝘪𝘯𝘨 𝘴𝘦𝘵𝘵𝘭𝘦𝘮𝘦𝘯𝘵𝘴 𝘢𝘯𝘥 𝘳𝘦𝘤𝘰𝘯𝘤𝘪𝘭𝘪𝘢𝘵𝘪𝘰𝘯𝘴 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘚𝘦𝘵𝘵𝘭𝘦𝘮𝘦𝘯𝘵 𝘱𝘳𝘰𝘨𝘳𝘢𝘮.✅Managed business financial analysis, gross profit analysis, reporting of sales, inventory, Work-in-Progress, and reconciling most balance sheet accounts for multi-million dollar settlement bank accounts.✅Provided analytical support and decision-making tools to business leadership team and department heads to achieve desired business results.✅Maintained strong internal control environment 24/7 that safe guarded assets, improved profitability, and managed business risks.✅Reconciled balance sheet accounts and ensured account balances were supported with appropriate documentation.✅Coordinated with the banks and Settlement Operations to resolve any file transfer issues and contributed financial experience towards all settlement projects.

𝘊𝘰𝘰𝘳𝘥𝘪𝘯𝘢𝘵𝘦𝘥 𝘢𝘤𝘤𝘰𝘶𝘯𝘵𝘪𝘯𝘨 𝘥𝘢𝘵𝘢 𝘧𝘳𝘰𝘮 𝘮𝘶𝘭𝘵𝘪𝘱𝘭𝘦 𝘭𝘰𝘤𝘢𝘵𝘪𝘰𝘯𝘴, 𝘴𝘶𝘱𝘦𝘳𝘷𝘪𝘴𝘦𝘥 𝘥𝘢𝘪𝘭𝘺 𝘸𝘰𝘳𝘬 𝘧𝘭𝘰𝘸 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘈𝘗, 𝘈𝘙 𝘢𝘯𝘥 𝘤𝘢𝘴𝘩 𝘳𝘦𝘤𝘦𝘪𝘱𝘵𝘴. 𝘈𝘶𝘵𝘩𝘰𝘳𝘪𝘻𝘦𝘥 𝘦𝘹𝘤𝘦𝘱𝘵𝘪𝘰𝘯 𝘪𝘵𝘦𝘮𝘴 𝘢𝘯𝘥 𝘤𝘳𝘦𝘢𝘵𝘦𝘥 𝘎𝘓 𝘦𝘯𝘵𝘳𝘪𝘦𝘴. 𝘎𝘢𝘪𝘯𝘦𝘥 𝘴𝘵𝘳𝘰𝘯𝘨 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥𝘪𝘯𝘨 𝘰𝘧 𝘐𝘙𝘚 𝘳𝘦𝘨𝘶𝘭𝘢𝘵𝘪𝘰𝘯𝘴 𝘧𝘰𝘳 1099 𝘵𝘢𝘹 𝘧𝘰𝘳𝘮𝘴.✅Reconciled credit card accounts, analyzed GL accounts and prepared month-end closing entries, filed multi state sales tax reports, and produced multi departmental sales analysis and business metric reports.✅Implemented procedures to streamline work flow between departments, and worked closely with Department Managers to ensure accuracy and timeliness.✅Completed month-end, year-end close, analysis and reconcilement of balance sheet accounts; analyzed costs, compared to budget, and advised leadership on financial standing of the organization.✅Leveraged knowledge of NACHA rules and ACH process during collaboration with in house developer to implement changes to the ACH program that improved efficiency.

𝘙𝘦𝘷𝘪𝘦𝘸𝘦𝘥, 𝘳𝘦𝘴𝘦𝘢𝘳𝘤𝘩𝘦𝘥 𝘢𝘯𝘥 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘦𝘥 𝘵𝘩𝘦 𝘧𝘶𝘭𝘭 𝘈/𝘗 𝘤𝘺𝘤𝘭𝘦 𝘧𝘰𝘳 𝘢𝘤𝘤𝘶𝘳𝘢𝘵𝘦 𝘢𝘯𝘥 𝘵𝘪𝘮𝘦𝘭𝘺 𝘱𝘢𝘺𝘮𝘦𝘯𝘵, 𝘮𝘢𝘪𝘯𝘵𝘢𝘪𝘯𝘦𝘥 𝘢𝘯𝘥 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘦𝘥 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘥𝘰𝘤𝘶𝘮𝘦𝘯𝘵𝘴, 𝘢𝘯𝘥 𝘮𝘢𝘯𝘢𝘨𝘦𝘥 𝘷𝘦𝘯𝘥𝘰𝘳 𝘳𝘦𝘭𝘢𝘵𝘪𝘰𝘯𝘴 𝘪𝘯 𝘤𝘰𝘭𝘭𝘢𝘣𝘰𝘳𝘢𝘵𝘪𝘰𝘯 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘊𝘰𝘯𝘵𝘳𝘰𝘭𝘭𝘦𝘳.✅Monitored, reconciled, and prepared month end Journal entries for: Cash, fixed assets depreciation, accounts receivable, revenue, credit cards, capital expenditures, sales tax, commissions to individuals.✅Tracked project expenses, analyzed profit and loss and prepared income and expense variance reports to management; advised leadership on opportunities for improvement in accounting practices.✅Reconciled multiple merchants and checking accounts; created and maintained inventory bill of materials.