Vickie Arnone Email and Phone Number

Responsibilities include all Purchasing of Windows and Doors and Supply's for Edelen Installed Sales Group. Maintain schedule book for all Installers. Prepare packet which includes, Invoice, Product Warranty information, and Survey. Communicate with Suppliers, Installers, Sales Staff, and Customers on timelines, problems, and appropriate changes that need to be put in place for a successful installation. Follow-up with all customers on the overall install quality. Track and maintain all service issues brought to Edelen from the customer. Schedule Service Tech, and or Supplier Service group through to customer satisfaction. Responsibilities also include collecting unpaid balances from the customers and making sure credits were issued and applied from the suppliers.

Responsibilities included planning, scheduling, coordinating, and final approval of products through the complete production cycle on all Inter-company material. Coordinated production plans to ensure materials were provided according to schedules. Provided input to management, and/or interfaces with marketing, sales, production, and engineering managers, on reschedules in cases of design changes, labor and material shortages, backlogs, and other potential schedule interruptions. Key contact for implementation of, Distribution Resource Planning system. Handled all Customer Service returns, which includes RMA creation and research. Assigning, and scheduling repairs for the technicians. Maintained safety stock levels for immediate replacements for customers. Responsible for reconciling monthly accounting discrepancies for customer returns versus credits applied.

Responsibilities included: Prepared and maintained allocation graphs and charts for the Sales Admin Team. Communicated and tracked twelve month forecast requirements from the customer through Planning and Senior Management. Scheduled and booked orders based on availability, and lead-time. Prepared and facilitated documents for weekly manufacturing meeting. Released orders for shipment and assisted in resolving customer credit issues with Accounting Manager. Support coverage for both the Customer/ Account Managers in the Western Region. Prepared quotes and qualified accounts for possible New Design Wins.

Managed customer accounts and supported sales managers for Tek's Northeast Region on the East Coast. Beaverton Operations responsibilities included: preparing quotes/bids, scheduling shipments, processing/managing orders and customer accounts. Conveyed information on orders to Account Managers. Managed customer requirements, and forecasted production plans to schedulers. Set up new customer accounts in Oracle. Implemented numerous process improvements as part of the Sales Operations team.

Analyzed Capital Commitment Authorizations. Reconciled General Ledger Accounts, wrote correcting Journal entries. Tracked Assets by location, category, and Asset Number. Supported users on Capitalization guidelines. Determined correct depreciation schedules. Setup new Fixed Assets in Oracle database, and maintained source documents from Accounts Payable. Assisted internal and external auditors on inquiries. Performed Asset Inventories, and reconciled discrepancies.