We save lives by making transfusion possible.Carter BloodCare is the model for outstanding service, quality, and innovation in blood banking and related services.

Manage $1.5 million cash and in-kind budgetAssist with annual strategic planning of the public affairs departmentSupervise three employees and intern programOversee community relations and develop community outreach projectsNegotiate sponsorships of community eventsOversee and develop education outreach projectsDevelop and manage award-winning signature education programs for the Central Texas Division, including Spotlight on Education and Young Director's CutServe as public affairs liaison to Fort Hood, Bell and Coryell CountiesAssist with the implementation of government relations and regulatory affairs initiativesProvide Cable in the Classroom (CIC) resources to Central Texas schools and promote CIC at school workshops and convocationsMaintain relationships with programmers in order to provide community enriching projects and eventsPartner with Central Texas schools to create education initiativesDevelop and maintain relationships with federal, state and city elected officials and external lobbyistsCommunicate with media via press releases, news conferences and personal contacts; serve as media spokespersonRepresent the company through public speaking engagements and at various community eventsFacilitate internal communications and initiativesRecruit, manage and monitor activities of employee volunteers for various community eventsPromote positive customer relations and ensure escalated customer issues are properly handledSpecial Projects:Developed PR campaigns for signature eventsAssist with employee communications plan to incorporate an overall sales culture driven by customer service Developed and continue to manage Central Texas on Demand Game of the WeekFacilitated grassroots lobbying efforts during 2005 and 2007 Texas legislative sessions and two special sessionsPartnered with The History Channel to create nationally recognized Take a Veteran to School initiative Launched Movies in Your Park program

Supervised twenty employees Managed call center and develop schedule to ensure calls answered within 30 seconds to maintain a 90 percent completion rateManaged daily flow of cash by ensuring lobby staff followed proper proceduresDeveloped sales strategy for Customer Service RepresentativesAdvised and trained staff on customer service techniques/procedures and sales techniquesPromoted positive customer relations and ensure escalated customer issues are properly handledFacilitated advertising and marketing efforts