DES HR Operations Manager is responsible for managing the delivering of assigned human resources services within the Division of Employment Security in the Department of Commerce and will provide technical and consultative services to clients in a variety of functional areas to include, but not limited to:• Classification/ Job evaluation,• Salary and policy administration,• Recruitment/selection,• Employee compensationSupervises a staff in providing services in the areas of recruitment and selection, salary administration, temporary employment, and payroll transactions. Serve as a business partner to division executive management using implementation of HR initiatives, plans and process improvements to support the business direction and human resources needs of the Division of Employment Security. Manage and serve on project teams as assigned by the DES executive leadership team and HR Director, in functional areas other than those supervised, will serve as a liaison between HR specialists and DES management as required.

HR Business Partner provides technical and consultative services for assigned areas within DHHS and acts as business partner in the creation and implementation of HR initiatives and plans supporting the business direction and human resources needs of their units. Supervise the recruitment team in the facilitation of filling vacancies and the selection process. Review salary packets and provide guidance and consultation to staff as needed. HR Business Partner serves as the primary HR point of contact to their assigned business units in a generalist capacity in all areas of HR, including classification and compensation review; Organizational development and design, change management; Employee Relations, and Performance Management. Provide consultation/guidance and provide training/ development of managers and employees on HR policies, processes and systems.

Ensure appropriate tracking of all position changes within WCHS including but not limited to requests to unfreeze positions, re-classification, re-allocation requests, budget allocation changes, assist with aligning position changes with the appropriate budget structure, promotions, lateral transfers and re-assignments. Work cooperatively with Budget and HR staff ensuring appropriate coding of position aligns with new WCHS budget structure. Maintain and monitor the department's salary reserve fund which is maintained on an excel spreadsheet and captures all current budgeted salaries (1,500+) for filled and vacant positions within WCHS. Maintain salary reserve balances and ensure that they are kept current and reported to the Budget and Finance Director as needed. Provide periodic review and analysis of policies, procedures, team and management meetings, on-going consultation with division directors, managers and review of position transactions. Provides reports that are accurate for use in departmental decision making. Review and administer salary administration guidelines including analysis of hiring recommendations for each vacancy within the department and review with Administrators. Review salary request and review applicants experience, skills and education in comparison to the position that they applied for and make a recommendation of the appropriate salary for the selected applicant. Review/approve vacancies that are submitted through the online recruitment tracking tool. Review applications that are referred to the department and respond to questions from management who may need assistance with the applicant online tracking system. Serves as staff resource officer regarding policy and procedure inquiries, and assists with the development and implementation of internal business processes and protocols. Serve as a hearing officer to the EERC committee to hear grievances that are file with the County staff that include (discrimination and dismissals).

Advertise, recruit, screen and refer applicants for vacant positions within Wake County Government using an online applicant tracking system; serve as the recruiter for the Human Services agency and review hiring paperwork prior to processing; provide consultations to staff regarding policies that relate to salary administration; attend career fairs and seek ways to improve recruitment for hard to fill jobs; perform career counseling and coaching with internal and external applicants; serve on interview panels as requested and assist management with developing interview questions; teach hiring 101 classes to management staff and review position classifications and determine appropriate position title; provide guidance on HR policies and procedures and work in other HR functional areas as necessary. Interface with all levels of management on HR issues; serve as back-up to employee relations staff, which may include providing consultations on performance issues, developing performance outcomes, written warnings, review coaching memos, terminations and the appeal process; meet with county attorney staff regarding HR legal issues.

Advertise, screen and refer applicants for vacant positions within the Human Services Department; attend job fairs to recruit potential applicants to the agency; attend management meetings, evaluate positions for re-classifications and refer to central HR; work with staff regarding employee relations issues and recommend actions to improve work performance; discuss performance outcomes; monitor the performance appraisal system and provide feedback to management staff; consult with staff regarding various HR policies and procedures.

Process personnel/position actions forms, meet with new hire staff to complete paperwork, schedule orientation sessions; process monthly payroll, complete verifications of employment, review/process timesheets, meet with staff to correct leave balances during the pay-cycle and monitor/track performance evaluations. Meet with staff regarding various HR policies and procedures.