• Wrote 12 approved organizational policies and procedures, and two sets of administrative Standard Operating Procedures (SOPs).• Engage with internal and external customers/stakeholders, including vendors; have written over 250 letters of condolence to bereaving families; have coordinated and executed 200+ funeral service events including guiding bereaving families through the process, writing obituaries and producing funeral programs; have coordinated baby dedication ceremonies for 400+ children.• Collaborate with team to facilitate event logistics (to include scheduling events and ensuring consistent written communications across bulletin announcements, email, web content, text messages, and social media). Since late 2014, the open rate for Constant Contact emails nearly quadrupled, from 10% (emails sent to just over 8,500 contacts) to currently 36-40% (emails sent to nearly 14,000 contacts). • Manage the Building Services (cleaning and meetings/activities set-ups) team, consisting of three full-time contractor staff, assigning their daily tasks and completing quality control. Trained two supervisors on set-ups and facility protocols. Wrote and issued the Request for Proposal, interviewed 11 vendors, and negotiated contract for winning vendor. • Trained two administrative professionals on the team: Church Secretary and Administrative Support Coordinator.

• Lead home tours for potential Redfin buyers, answering questions and sharing information about the listing, company, housing market, and home buying experience.• Host Open Houses for Redfin sellers, reporting back to the listing agent any comments and questions about the home as well as sharing who attended and whether they may need an agent.

• Wrote proposal of options to resolve or mitigate organizational deficiencies using information from Subject Matter Experts.

• Provided administrative support for six attorneys by directing phone calls/taking messages, processing incoming and outgoing mail, assembling briefing books, capturing minutes for meetings, arranging courier service for legal documents, entering case data to track for billing, and scheduling meetings.• Wrote SOPs for orienting new administrative staff; trained four staff members on various tasks.• Recommended process improvements to management to raise administrative staff morale.

• Co-founded a private elementary school, including negotiating commercial real estate lease.• Wrote governing policies and procedures.• Managed staff of four teachers.• Oversaw facility operations (i.e. janitorial services, grounds maintenance, minor repairs).• Established curriculum by working with teachers to select instructional materials.• Taught English and Social Studies to 15 students in 1st – 6th grades.

• Wrote various briefing papers and decision memoranda to provide analysis on policy issues related to agricultural export programs, sometimes in response to inquiries from Congress, and to advise management of the effectiveness of a negotiated agreement.• Evaluated and negotiated international food aid agreements worth millions of dollars with both foreign governments and private nonprofit organizations (constituents).• Collaborated with the constituents and legal staff to negotiate the most efficient terms for each proposed project.• Tracked food aid projects throughout lifecycle by remaining in close communication with the grantee and monitoring and evaluating them for compliance with the terms of the agreement, which included reviewing and analyzing various financial and performance management reports.• Served as team leader and mentor to junior colleagues by ensuring assigned tasks were completed in a timely fashion.• Monitored the technical aspects of a cost accounting contract as the Contracting Officer’s Technical Representative (COTR).

• Evaluated and negotiated international food aid project grants worth millions of dollars with both foreign governments and constituents.• Worked with the constituents and legal staff to negotiate the most efficient terms for each proposed agreement.• Tracked food aid projects throughout lifecycle by remaining in close communication with the grantee and monitoring and evaluating them for compliance with the terms of the agreement, which included reviewing and analyzing various financial and performance management reports.

• Coordinated international commodity donations (while staying on budget) valued at $193 million between the U.S. Department of Agriculture and the United Nation’s World Food Program, often working closely with key counterparts from other agencies.

• Provided customer service to exporters applying for USDA’s commercial export financing programs by educating them about the program, application process, and troubleshooting application inquiries. • Monitored the technical aspects of a data entry contract as the COTR.

• Wrote and published monthly reports on current and long-term global trends and economic developments for five agricultural commodities: corn, barley, sorghum, oats, and rye.• Solely compiled global trade data to develop a first-time USDA database for dry beans.• Conducted commodity briefings for foreign trade teams.