[Business Systems Analyst, FedEx TechConnect]• [Created business process flows for revenue systems.]• [Liaison between developers, programmers, regional partners and other project team members.]• Responsibilities included frequent project status updates to directors and management.]• [Identified software requirement definitions, system design and accomplished integration systems acceptance testing.]• [Prepared test plans, data. and user documentation.] • Recorded system project processes and milestones accomplishments.]• [Monitored end-to-end revenue and interfacing system stream to ensure revenue integrity, accuracy and completeness.]• [Delegated and supervised Business System Testers day to day activities per work scope and SOP.]• [Level II Help Desk for ORECAL System.]• [Attended related meeting and conferences as required.] •

[Senior Customer Service/ Support Representative/Training Assistance, FedEx TechConnect]• [Provided global customers with status updates of lost, delayed or damaged packages including coordination movement of packages outside of FedEx’s enterprise. Interaction with customers on the telephone and email]• Handled and monitored issues with problem packages, refunds, claims and credits.]• [Conducted training classes and mentored new hires.] • [Maintained proper documentation to support quality control.]