• Senior risk mitigation resource, with ability to conduct sophisticated assessments and propose enhancements• Assess new and existing processes and ensure appropriate controls are in place to mitigate risk.• Drive adherence to enterprise-wide standards while acting as an ambassador of the risk culture including day to day interaction with Product/Process/Platform partners, Risk partners and Business Controls partners.• Act as a program lead to execute bank wide operations enhancements • Support the EVP, Managing Director of Retail Banking to shape the transformational strategy to simplify responsibilities while adhering to high-risk mitigation standards. • Partner with Analytics, Customer Experience and Operations peers to execute cross-functional strategies, ensuring the continuous improvement of customer experience and employee effectiveness.

• Responsible for driving operational excellence through efficiency and collaboration to achieve the banks operational goals.• Partnered with various line of executive leadership to develop and implement strategic priorities for operations.• Proactively implemented process improvements to ensure service quality, service level agreements and operational excellence. Implemented metrics for tracking of operational efficiency improvement and adjust processes and procedures to meet the approved strategy.• Maintained expert knowledge of the bank’s core and ancillary deposit systems. Served as strategic adviser to the direction of the systems that impact deposit operations. • Created and maintained a collaborative work environment that facilitated the achievement of business plan objectives. Provided leadership, direction, and support to all operations staff.• Developed and implemented effective processes to identify, escalate, report and track risk related issues.• Ensured that departments have strong controls and procedures in place to comply with all financial and regulatory requirements