Vickie Mccann Email and Phone Number

Responsible for quoting product line Resolving customer issuesPlacing customer purchase orders Working with Polychem Regional Sales Manages in maintaining customer satisfaction.

• Created Service Tickets• Verified active contracts for Technical Support• Identified Product & Catalog Numbers for Correct Queue• Directed customer calls to Technical Support• Weekly spreadsheet for duplicate records found• Daily phone number and email corrections to customer’s records

• Communicated with Law Firms both verbal & written• Resolved any discrepancies on files between the Law Firm & Hudson & Keyse LLC• Monitored files on YGC to ensure files are moving to correct status and return notes are importing correctly• Daily uploads & downloads of files through YGC• Monitored & resolved all Return Mail through YGC for all Hudson & Keyse LLC legal offices• Updated the YGC Matrix & YGC Summary• Worked closely with Hudson & Keyse LLC legal offices, external Law Firms, & Hudson & Keyse LLC legal teams to resolve issues that may arise• Worked with Hudson & Keyse LLC IT Department, YGC, and JST (CollectMax) for sending information that needs to have a program written or adjustments to a system to accommodate procedure• Monthly Reports -YGC file count & dollar amount for Attorney Network• Scheduled meetings with Hudson & Keyse LLC legal teams to review & discuss YGC issues, ideas, suggestions• Organized Seminars on & off site for Legal Attorney Network

• Processed all credit card purchases/training from our Customer Service Department for the following groups, Reliance Electric, Allen Bradley, and Motor Repair Group.• Verified time sheets posted for the Columbus office on a daily basis.• Responsible for payment of all foreign invoices from Mayfield Heights facility. • Billing of Training Classes by Rockwell Automation’s Sixteen Territory Coordinators.

· Negotiated blanket discounts (based on yearly usage or quantity buy) over a defined period oftime, guaranteeing pricing and delivery on commodities.· Verified that the supplier base of commodity purchased was at the lowest possible number tomaintain low inventory level.· Expedited shortest possible lead time on all items to complete scheduled ship dates perproduction department.· Responded to RFQ’s from other departments in a timely manner to ensure a cooperative andproductive working relationship throughout the company.· Located and researched suppliers as to capability, quality system, past delivery performanceand financial stability to develop vendor spreadsheets with accuracy.