Vickie Smith Email and Phone Number
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Vickie Smith is a Director of Claims, Premium and Customer Service at Mutual of Omaha at Mutual of Omaha. She possess expertise in insurance, requirements gathering, health insurance, life insurance, disability insurance and 12 more skills.
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Director Of Claims, Premium And Customer ServiceMutual Of Omaha Mar 2019 - PresentOmaha, Ne, Us
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Manager Group ServicesMutual Of Omaha May 2016 - Feb 2019Omaha, Ne, UsLead, develop and mentor a diverse group of individuals in the following areas; Customer Service, Premium Processing, Policy Issue and Administration.
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Supervisor, Group ServicesMutual Of Omaha Jun 2013 - Apr 2016Omaha, Ne, UsLead, develop and mentor a diverse group of individuals in the following areas; Customer Service, Premium Processing, Policy Issue and Administration.
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Business AnalystMutual Of Omaha May 2012 - May 2013Omaha, Ne, UsRequirement gathering, analyzing, effective planning, communicating and providing direction with a variety of areas and personalities to ensure project completion, accuracy and customer satisfaction. Routinely offer suggestions for process improvements, increased efficiencies and decrease of overproduction. Focus on building and maintaining relationships with all customers on my team and throughout the company. Create training material, participate in work groups identifying issues across departments and develop resolutions for those issues. Perform complex calculations on Disability products for validation. Adhere to compliance rules and regulations.
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Service Account ManagerLincoln Financial Group Aug 2010 - May 2012Radnor, Pa, UsHandle all escalated issues; including policy issue, billing, enrollment and contractual issues on Group coverage’s (Life, AD&D, STD, LTD, Dental, Vol. Life, Vol. STD and Vol. LTD). Build relationships between the Client, Broker, Sales Force and home office to ensure satisfaction and increase growth. Make proactive observations to handle issues before they become a problem. Participate in various forums to provide input on process efficiencies and time management improvements. -
Distribution Compensation SpecialistMutual Of Omaha Oct 2007 - Jul 2010Omaha, Ne, UsHiring, training, delegating, coordinating, and developing the 12 temporary individuals hired to assist with the Med Supp Surge volume. Provided projected to actual budget information to account for staffing needs, track trends and outline the costs associated. Define and implement performance development plans, recommend cost effective and efficient solutions to satisfy business objectives. Work on various escalated Compensation calculation issues, errors and complaints. Work with various systems to include Field Org., SPA, DCS, Filenet, SAS, Capsil, Dom Doc, Access, Excel, Word, Quickr and various Lotus Notes Databases. Monitored and staffed the call center queue to maximize coverage and lower abandonment rates.
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Senior UnderwriterMutual Of Omaha Apr 2003 - Oct 2007Omaha, Ne, UsWork with multiple Group Representatives and TPA’s in selling and underwriting Special Risks Products. Participated in setting up new Broker relationships and then communicate with Group Representatives daily to maintain the relationships and grow their book of business and increase ANBP. Negotiate premium and rates with the sales force based on book of business and profitability. Determine benefits based on State requirements. Manage all War Risk underwriting for the department.
Vickie Smith Skills
Frequently Asked Questions about Vickie Smith
What company does Vickie Smith work for?
Vickie Smith works for Mutual Of Omaha
What is Vickie Smith's role at the current company?
Vickie Smith's current role is Director of Claims, Premium and Customer Service at Mutual of Omaha.
What is Vickie Smith's email address?
Vickie Smith's email address is vi****@****aha.com
What is Vickie Smith's direct phone number?
Vickie Smith's direct phone number is +140235*****
What skills is Vickie Smith known for?
Vickie Smith has skills like Insurance, Requirements Gathering, Health Insurance, Life Insurance, Disability Insurance, Medicare, Term Life Insurance, Employee Benefits, Visio, Claim, Process Improvement, Business Analysis.
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