• Coordinates personnel services such as payroll and HR processes which includes but not limited to payroll records and retention, salary administration, filing, database management, coordinating job postings and new hire orientation. • Prepare payroll documentation/actions via SAP (ISR’s). Submit weekly payroll actions via CATS• Process all student I9 for identity and work eligibility and re-verifications• Process Visa applications including but not limited to J1 Visiting Scholar… Show more • Coordinates personnel services such as payroll and HR processes which includes but not limited to payroll records and retention, salary administration, filing, database management, coordinating job postings and new hire orientation. • Prepare payroll documentation/actions via SAP (ISR’s). Submit weekly payroll actions via CATS• Process all student I9 for identity and work eligibility and re-verifications• Process Visa applications including but not limited to J1 Visiting Scholar, H1B, LPR.• Track student employment to ensure federal student work guidelines are followed• Interpret and communicate policies and procedures and provide employee relations support• Compose, edit, type, and distribute various form letters and correspondence as necessary• Create proactive templates and guides for supervisors• Create and update department guidelines on student employment• Asses staffing needs to include preparing job descriptions and requisitions, employment letters, and new hire information. Process temp worker request. Liaison between hiring managers and SPH Employment Specialists/Recruiters. Conduct interviews and reference checks.• Responsible for salary allocation adjustments and monitoring labor reports, salary overpayments, allowances for overseas staff and other special activities. Contact employees regarding salary changes and corrections, collection of overpayments. Run weekly, monthly, and/or quarterly reports in SAP. Provide summary and report concerns to appropriate leadership• Departmental liaison with divisional HR, central payroll, benefits office, and tax office• Handle Effort Reporting for a cohort of faculty and all students/post docs within the department• Track and update various sponsored and non-sponsored grants in the system for the faculty including bio-sketches, other support documents• Process travel reimbursements for faculty and students. Process department invoices. Show less

Managed and oversaw 13 employees and daily operations.Managed various Human Resources functions i.e. review/update/approve employee payroll, department interviewing/selection process/hiring/terminations, managed employee Family Medical Leave Act (FMLA) cases, all new hire training and development, write/administer mid-year & annual performance reviews and attendance & behavioral action plans for disciplinary actions, create/update department job descriptions and salary grades, coaching and… Show more Managed and oversaw 13 employees and daily operations.Managed various Human Resources functions i.e. review/update/approve employee payroll, department interviewing/selection process/hiring/terminations, managed employee Family Medical Leave Act (FMLA) cases, all new hire training and development, write/administer mid-year & annual performance reviews and attendance & behavioral action plans for disciplinary actions, create/update department job descriptions and salary grades, coaching and career development. Show less

• Ensure even work distribution amongst three teams and SLAs were being met• Maintained operations budget within the department; monitored overtime, paid time off, and delivered an equivalent of 5% of cost reduction in operations from productivity improvement initiatives• Led monthly departmental team meetings and actively participated in company-wide leadership meetings• Handled daily morning conference calls with the Toronto and Philippines teams• Forecast work flow changes… Show more • Ensure even work distribution amongst three teams and SLAs were being met• Maintained operations budget within the department; monitored overtime, paid time off, and delivered an equivalent of 5% of cost reduction in operations from productivity improvement initiatives• Led monthly departmental team meetings and actively participated in company-wide leadership meetings• Handled daily morning conference calls with the Toronto and Philippines teams• Forecast work flow changes and adjust inventory accordingly in the event of natural disasters in the PhilippinesProject Management duties:• Served as a Key player in creating the department Standard Operating Procedures (SOP) for the US and Canadian regions• Participate in department wide and business wide conference calls on projects, new initiatives and process changes • Managed the transition of research inventory and training to the Global Service Centre in the Philippines• Managed the ongoing conversion of American Express from retained to full service acquirer Show less

Researched missing deposits, name and address changes, bank account changes, fee inquiries, account closures/reopens, debit/credit inquiries, chargebacks, equipment billing disputes, contract requests, and other maintenance issues• Completed appropriate forms/documents for account maintenance• Communicated with merchants to give and receive updated and accurate information• Collaborated with various internal departments to satisfy merchant concerns and needs• Primary point of… Show more Researched missing deposits, name and address changes, bank account changes, fee inquiries, account closures/reopens, debit/credit inquiries, chargebacks, equipment billing disputes, contract requests, and other maintenance issues• Completed appropriate forms/documents for account maintenance• Communicated with merchants to give and receive updated and accurate information• Collaborated with various internal departments to satisfy merchant concerns and needs• Primary point of contact for the banking relationship • Assisted Customer Service on teleservice calls as needed Show less

Assisted merchants via the telephone with superior customer service.