To whom it may concern,I am seeking a IT specialist service position. I am not afraid of a fast paced environment and am a proficient POS operator and troubleshooter. I will not only bring the tech knowledge but also the ability to analyze the end user's needs. Customer Driven with Empathy. I mastered yet another challenge before the pandemic and after when working for Asurion. I helped the companies transition from onsite to remote by volunteering to remote home at first call. Asurion is a high paced environment and very sales driven. I contributed customer driven warranty sales and support resolution & satisfaction through using the SERVE SOLVE & SELL method which I exceeded at. I also contributed in depth technical support with an in-depth knowledge of Ios, Android, Samsung and Apple operating systems. I mastered their TS&R troubleshooting and resolution system for tower maintenance tracking knowledge, the Torch voicemail reset and cyber security system which allowed me to block emails and spam calls, and the Mycsp global outage map to help my customers know if a major outage had occurred in their city. OPUS was used for my customers' device activation, cancellation and suspension. I am a Professional Ticket writing specialist, also POS Desk Help proficient, B2B experienced as well as Ticket Work Order Certified through Asurion. When given several responsibilities I drive metrics by multitasking, taking advantage of break out rooms time to mentor several teams in the absence of Coaching Staff. I am up for the challenge in any fast paced environment. I also bring with me my integrity.I now work for Verizon Wireless in the area of Inside Sales. I am continually looking to rejoin the tech workforce. I know I would be an asset. Sincerely,Vickie Williams