Created curriculum for new hire orientation resulting in an organized and productive training environment.Collaborated in testing processes for system functionality during software upgrade.Conducted on the job training for over 50 employees; allowing for a smoother transition to a new software platform.Designed training plan and developed training material for implementation of a new system allowing employees to perform their job.Implemented Lean Six Sigma techniques resulting… Show more Created curriculum for new hire orientation resulting in an organized and productive training environment.Collaborated in testing processes for system functionality during software upgrade.Conducted on the job training for over 50 employees; allowing for a smoother transition to a new software platform.Designed training plan and developed training material for implementation of a new system allowing employees to perform their job.Implemented Lean Six Sigma techniques resulting in streamlined processes allowing for reduced cycle times for tax and audit reviews.Participated in transitioning new businesses both domestically and internationally. Integrated new policies, procedures and processes through travel and data collection, enabling for a smooth transition.Performed assessments and audits on employee work and provided feedback to facilitate growth of employee and improve job performance.Compiled confidential employee information for requesting and updating security access to various Accounts Payable systems.Supported up to five different AP teams utilizing multiple financial systems including AS400, JD Edwards, and SAP 4.6 and ECC SAP.Participated in an Accounts Payable leadership skills employee development program, which provided better communication skills through understanding others.Created Adobe Captivate training material which added value to the new-hire orientation process.Created training material related to SOX compliance. Show less

Facilitated conflict management for escalated calls to promote customer satisfaction.Mentored a team of up to 13 employees in best business practices, resulting in a more effective job performance and higher productivity.Maintained a workload of 100 accounts that total $17 million a month in sales and consistently produced higher quality work than the rest of the team.Collaborated with customers to ensure terms compliance, reduction of aged receivable, late payment fee… Show more Facilitated conflict management for escalated calls to promote customer satisfaction.Mentored a team of up to 13 employees in best business practices, resulting in a more effective job performance and higher productivity.Maintained a workload of 100 accounts that total $17 million a month in sales and consistently produced higher quality work than the rest of the team.Collaborated with customers to ensure terms compliance, reduction of aged receivable, late payment fee collection.Calculated cash flow reporting for external and internal customers. Provided excellent customer service by negotiating account settlements to benefit both the customer and company.Perform special projects and specialized reporting for sales team. Show less

Collaborated closely with customers to identify issues and bring about resolution.Acted as liaison between territory sales team and customers.Provided excellent customer service by negotiating account settlements to benefit both the customer and company.