Vickie B. Email and Phone Number

• Honors include receiving the Maggie Award in 2014, & the ITS Director’s Award in 2012• Provided maintenance & 3rd level support for server applications & network administration/infrastructure for approximately 200 sites, 2000 users, and 100 serversProject Management Responsibilities: * Bancroft Anywhere / BYOD – evaluated & assisted in implementation of Cloud solutions to enable Bancroft employees to work anywhere - Project included but not limited to AWS Cloud, Google Apps for Business, MDM (MaaS360) * Storage Area Network – responsible for Bancroft’s first SAN from scope to implementation * VMware vSphere 5.1 – built Bancroft’s first VMware platform from the ground up including Site Recovery Manager & Data Protection * Citrix Xenapp 6.5 – migrated from Citrix Xenapp 4.5/Xenserver to ver 6.5/vSphere platform * Windows 2008 Upgrade – Active Directory, Servers, Firewalls, Routers, Services, etc * Wireless Network Overhaul – design & integration of new Aerohive cloud based wireless network, & retirement of existing disjointed wireless network * Kronos 6.3 – built hardware/network, upgraded clocks & assisted with configuration * Great Plains 2013 – built new Enterprise Finance System with SharePoint Business Portal * Business Continuity Plan – Developed comprehensive Business Continuity & DR Plan * CoCentrix – designed and built infrastructure to support new Enterprise Healthcare System * Datacenter Migration – relocated primary datacenter from Haddonfield to Cherry Hill

• Responsible for providing global network support for over 20 sites, 3000 users, 500 servers• Environment consisted of VMware, Citrix, Windows, HP-UX, Cisco routers/switches• Duties include installing, configuring, testing, documenting and maintaining software releases, operating systems, hardware, system upgrades, applying patches, performing system backups, SAN support, ensuring communications across the network, and assisting in troubleshooting application, network and operating system issues • Collaborate with the Network team to investigate/evaluate the viability of and implement new technological advances to help meet strategic business goals • Used monitoring tools including Solarwinds, Nagios, Systems Center Ops Manager, & WhatsUp to proactively address system issues & optimize network performance• Network support - IP, DHCP, DNS, wifi, switches, routers, firewall and VPN support

• Part of a team of 4 Systems Administrators responsible for supporting the SGS network of 23 branch offices, 800+ users, over 100 servers & 1000 computers & printers. • Support responsibilities included: design, builds, upgrades, testing, system monitoring, maintenance, application support, replication, Windows Active Directory & Unix administration, user account & data management, backups, security, & Sox compliance• Software Environment consists of: Windows 2003/2000/XP/7, VMware ESX 2-4x, Exchange, Office 2003/2007, McAfee Enterprise, Symantec Antivirus, Netbackup, HPUX, RedHat Linux, Nortel Contivity VPN, Citrix, Uptime, & Replistor• Hardware environment consists of: HP/Dell desktops & servers, IBM/HP laptops, Wyse thin clients, Cisco switches/routers/wireless, F5 load balancers, Barracuda, Blue Coat • Honored by the CFO for spearheading a project with FedEx to automate our Billing process

• Honored twice by the library staff for work on the New Library Construction Project• Primary responsibility for all technical support issues, including network, servers, desktops, training, documentation, backups, network administration & security• Project Management responsibilities included moving the library’s network infrastructure, PCs and peripherals to a temporary building in November 2001; as well as design, planning, prep & moving the library to a new “state-of-the-art” building in 2004• Migrated from a Win NT/2000, Arcserve, Messenger, Office97-2000, & Mac OS-8 environments to Win 2003/XP, Exchange 2003, Office 2003, Veritas Backup Exec, Mac OS-9/X, & Ghost; as well as upgrades to Library systems including adding RFID technology

Technical Support Manager:• Honored twice as Philadelphia office MVP• Helpdesk support– responsible for technical support needs of 1000+ users• Applications support– consult, procure, install, secure & maintain applications• Notes / Email administration – client & server support, end-user training, mobile users• Telecomm – phone switch & voicemail management, telco billing, & fax support• Technical Information Center – engineering & software library, training center, PC billing• Provided guidance, training, & support to department web administrators & developers• Defined web publishing & development guidelines• Conducted training classes for software, internet, networking, & data management Network Daily Operations Manager:• Honored as Fluor Daniel High Potential Employee• The Daily Operations Team was responsible for supporting the corporate office network of 2800 users, 500 printers & 60 servers, as well as providing support to global IT staff• Email administration, dial-in router support, & remote user support• Novell Netware administration, security, disk space management & print server support• Local area network wiring & communications support for computers & printers• Developed program to account for weekly disk space utilization & cleanup• Reporting & documentation of Daily Ops functions, policies & procedures Systems Engineer:• Honored as Irvine Operation Center All-Star• Principal contact responsible for 370 users, 70 organizations, & 320 PCs• Configuration, installation, support & maintenance of computer hardware & software • Developed Fluor Employee Software Duplication System – responsible for roll-out & implementation world wide

• Responsible for managing the computer labs (PC, Mac, NeXT & DEC-Vax systems)• Novell & Appletalk network administrator – installation & maintenance of network software, user administration, disk space management, print servers, & communications support• Developed a staff support database (written in Dbase)• Primary consultant providing software & hardware support to faculty & students