Vickie Declark Email & Phone Number

British Columbia, Canada

Victoria, Bc

-Coordinates shift schedules for three shelter sites and up to 80 employees-Assigns and calls out shifts for sick, vacation and leave replacements following the collective --agreement-Responsible for accurate data input using Quadrant Workforce scheduling software-Supports staff and leaders to provide a welcoming and positive work environment -Orientates new staff with the scheduling processes and resources-Provides on-going support to staff with regards to scheduling procedures and technical support-Compiles, tracks and reports on statistical data pertaining to both staff and clients-Offers support to Team Leaders with administrative tasks, filing and tracking of data-Follows safe work practices and promotes a healthy and safe workplace for staff and clients

Victoria Bc

-Created a friendly, positive, helpful and team oriented environment-Managed the hiring process including maintaining requisitions through the Taleo website, scheduling interviews and presenting job offers to successful candidates-Facilitated new Team Member orientation and on-boarding paperwork accurately and efficiently-Handled Team Member information with security and confidentiality-Developed schedules for all departments in a timely and accurate manner-Maintained accurate Team Member profiles with regards to personal information, organizational assignments and payroll data

-Supervised a team of 20 Team Members to provide superior Guest service -Provided quick solutions to Team Members and Guests through effective problem-solving-Answered a variety of Guest inquiries in-person and over the phone successfully-Prioritized and complete a large number of tasks in a short period of time-Responsible for daily cash office procedures including: counting, creating floats, data entry and accurate coupon processing

Victoria, Bc

-Provided excellent Guest service to ensure repeat business-Trained new team members with a welcoming and positive demeanor-Assisted with daily cash balancing procedures, bank deposits and other general office tasks

Victoria Bc

-Delivered time sensitive and confidential materials in a timely and professional manner-Established rapport with clients to maintain high level of satisfaction-Worked independently and demonstrated effective time-management to complete a large daily workload

Calgary Ab

-Empowered to “make it right” for the Guest and ensure the highest level of Guest satisfaction-Develop rapport with Guests to ensure that they feel welcome-Demonstrated the ability to work well under pressure

Advanced Diploma, Human Resources Management And Services

In December 2014 I completed the Advanced Diploma in Human Resources program at Camosun College School of Business. The course-work.

Certifcate, Hospitality Administration/Management