Vickie Frisbie Email & Phone Number

Frisco, Tx, Us

Satellite Beach, Florida, Us

Brighton, Ma, Us

Act as steering committee member; guding learning strategies for Harvard Manage Mentor & Harvard Business Review (digital edition)

Provide business intelligence, measurement data and resources to strengthen the learning industry's impact on people and companies.

Dallas, Texas, Us

Morelia , Michoacán , Gt

Lead Talent and Organizational Development for the US expansion of one of the world's leading cinema exhibitors!Founded in 1971 in Mexico, Cinépolis' expansion strategy has grown its operations in 13 countries including the United States, Central America, Brazil, India and most recently, Spain with over 30,000 employees and over 4,300 screens.Leading cinema theater chain in Latin America, with over 3,336 screens, 4th largest in the world. Cinépolis has operations in Mexico, Central and South America, India and United States.

New York, New York, Us

people development strategy for 320 plus entertainment centers, 40 sales offices and two corporate support centers with 10,000 plus associates curriculum development including mobile learning, corporate university, and multi-media designnew center openings and conversionsfood & beverage field execution systems & toolsemployment branding & value propositionsales team development; learning systems & consumer feedback retail service and event execution; system design & field implementation

Dallas, Tx, Us

Design and direct the learning and organizational processes that deliver on brand strategyProvide team members in the field and home office with the development and tools that they need to deliver the guest promiseFacilitate and enhance the operational execution of a casual dining, made from scratch restaurant and full bar inside the movie theatresBring Food & Beverage strategy to life through fun and engaging learning team membersDevelop certified training programs and theatre certifications to assure execution of standardsCreate and implement workplace health and safety programsPartner across all disciplines to bring actionable and measurable tactics to company initiativesLeverage technology (systems and tools) in ways that allow for better guest and business decisionsResults include:Branding hourly team member training & complete implementation; reducing training time & improved service resultsRedesign New Location Opening processes, streamline costs & improve retentionCreate Certified Trainer Program to provide continuity in training & reduce costs of onboardingBuild Hourly Manager Program as a talent pipeline into Management - reduce management expenses & increase retentionDevelop companywide Safety Program to improve safety record, create safety culture & reduce costsDesign MIT Program to model needs of the business & increase retentionRevamp companywide rollout of initiatives to improve brand execution & time to marketProvide support for complete overhaul of POS system - better tools, better business decisionsLaunch Mobile Learning Platform to provide better access to tools & training materials

As CLO, I was responsible for the developing of processes and systems to capture, manage and expand the organization's intellectual capital. I improve organizational effectiveness and efficiency by facilitating increased knowledge and skill proficiency in individuals, teams, and the enterprise as a whole. I lead restaurant brands toward becoming a learning organization so that they realize increased competitiveness, increased productivity, enhanced quality of products and unparalleled guest service, improved internal and external customer satisfaction, better market penetration, better operational efficiency, improved employee retention, and increased revenue and profits. Asterleaf's sole mission is to provide our clients with the best education and training solutions – catered specifically to the Food & Beverage and Hospitality industries.Asterleaf was founded in 2001 by a group of dedicated executives with the goal of radically increasing the quality of guest service in restaurants worldwide.With our clients, we provided:Business vision developmentJob competency determinationCareer ladder developmentBenchmarkingBusiness process developmentOperations planningKnowledge base establishment and management with our Destiny LMS solution (built to manage learning and HRIS)ELearning solutions - customized to the brand and legendary off the shelf courses

Develop the brand people strategy with a distinct focus on a holistic employment experience; learning and career development, talent management, strategic planning and execution across multiple disciplines, linking strategy to key business results.

Atlanta, Ga, Us

Design custom learning solutions for all hourly, management and support center team members; includes multi unit and executive leadershipLead F&B processes from ideation to implementation, creating tools and systems that work for restaurants and managementDirect the catering efforts for the brand, ranging from sales to operational executionLead OPs Services team in creation of systems and processes for initiative rollouts and brand changesAct as a SME in IT operations; selecting and implementing new POS solutions for retail and catering opsDirect the new restaurant opening process for the brand; managing deployment of teams to openings, timelines and budgetsCollaborate with HR to develop Crisis Management, Performance Reviews and handbooks for the McAlister's system (company & franchise)Develop Learning Management System for franchise and company restaurants for launch in 2010

Created skill based training for hourly employees, reducing training time by 50%.Designed new Shift Supervisor Program; now promoting managers from within using hourly & key employee programs.Branded training, creating ning site for hourly trainers and introduced twitter as a means of innovative communication.Serve as the communication strategistRedesigned all culinary materials into easy to use picture based formats Extensive work with vendors to design and deliver best in class solutions for the business, from assessments to POSLaunched Succession Planning Program, managed and participated/coached development of high-potentials Implementation of new service style for brandCreated progressive and innovative materials and systems for all levels within the company; access to just in time training & development

Dallas, Texas, Us

• Awarded the People Report Award for Management Retention and Diversity 3 consecutive years. Management Diversity is the highest (best) at Brinker International. Management Turnover is in the 20% range. • Facilitated Situational Leadership II to all mid level executives at Brinker (over 400); implementing a sustainability process into training materials and Area Director Coaching Tools, integrating it into the culture.• Managed all new rollouts from Performance Management to Guest Satisfaction Surveys for Brinker at CBC

Ann Arbor, Mi, Us

• Created systems of communication, roll-out implementation and partnering strategies allowing franchisees real time access to information to better run their businesses (1st ever in Domino’s history)• Introduced behavioral interviewing to better match management and hourly employees to the right job/culture fit• Created on – boarding process for franchisees that started prior to their contract signing and lasted past opening that involved various resources including assistance from financial advisors (• National Team – as senior leader wrote, developed and transitioned all core curriculum to CD-Rom download through POS system with Elliot Massie group• Partnered with International Franchise group to open markets in Australia, Hong Kong & Singapore; opened units with business partners in those countries setting up all training systems, call centers, marketing and development of managers.