Vickie Martin Email & Phone Number

Remote

Dedicated Account Representative for over 500 Clients. Prepare Wrap Document/SPD,Summary of Material Modification (SMM)ACA Addendums,Assist clients with DOL distribution requirements

Remote

Dedicated Account Representative for over 500 Clients. Prepare Wrap Document/SPD,Summary of Material Modification (SMM)ACA Addendums,Assist clients with DOL distribution requirements

Madison, Wisconsin Area

Receives Call Center calls via phone from Clients and Participants regarding all aspects of FSA (Flexible Spending Account) Plans, HRA (Health Reimbursement Account) Plans, and HSA (Health Savings Account) Plans, for eligible expenses, available funds, general website questions and calls regarding Billing and Funding of Accounts. Working in multiple programs to give most accurate information.

Janesville, Wi

As needed helper for neighbors and friends.

Supported, maintained, and managed 3 call centers and ACD's using EAS and connecting sites via DCS. Performed all telephone moves, adds, changes and supported all internal and external users.Served as single point of contact for all Telecom activities and communication for technical problems, including coordination of problem solving efforts between users, telecom systems and vendors.Served as the first point of contact for troubleshooting and resolving software and hardware issues and requests within a 24 hour period.Developed and maintained procedures, documentation and inventories of telecom infrastructure systems and equipment.Programmed all agents, VDN's, vectors, skills and announcement to integrate all 3 facilities for LAI and BSR routing of calls.

Processed and oversaw special orders to customer specifications including pricing, availability, art work, colors, quantities, materials, and logo type. Coordinated with various departments to insure accuracy and specifications of design were met. Utilized customer service skills via phone and fax to obtain approval, status and verify order information.

Received and processed orders via phone, fax, and mail. Maintained customer service skills by direct contact with customers to obtain additional information for pricing, product descriptions, addresses, and quantities.

Oversaw and worked as a team to coordinate monthly meetings for 3 locations and the annual 2 day state meeting.

Associates Degree, Industrial Engineering Technician

Received Outstanding Student Achievement Award for maintaining 3.85 gpa

Certificate, Telecommunciations Analyst

Department of Business and Management . Division of Outreach and Continuing Education.