Vickie Vanikiotis Email & Phone Number

Parsippany, New Jersey

Livingston, Nj

-Conducted office clerical routines and assignments in an efficient manner for a faculty of 60-Maintained a regular filing system and processed incoming correspondence as instructed-Scheduled and maintained principal, school and website calendars-Maintained confidential files for the principal-Maintained school spending accounts-Coordinated school special events/assemblies-Orchestrated day-to-day staffing coverage within the building-Coordinated fire/security drills with building administrators, security company, and township offices, as well as prepared security manuals.-Monitored school security cameras

▪Responsible for the deployment of applications, application updates and security patches to 80,000+ global workstation utilizing Microsoft System Center Configuration Manager 2007 (SCCM)▪Work closely with application owners, desktop engineering, & software packaging teams to ensure proper product delivery to the workstations.▪Work closely with desktop engineering to accurately deploy base image updates on a quarterly basis.

C3i Vendor Management:▪Manage call center and depot services for 5,000 remote SP colleague’s (field force) with focus on improved knowledge base, metric and data analytics and quality controlGTIS Liaison:▪Between application, non-vendor support teams and Global Service Desk components to ensure knowledge management and goals are met▪Ensuring our business colleague’s objectives are achieved by development and implementation of various IT initiatives.Operational:▪C3i SLA and escalation management▪Monitor daily escalations to ensure they are being resolved within SLA’s▪Evaluate, analyze and document business processes and procedures▪Participate in weekly meetings business partners ▪Attend weekly team meetings with C3i to review escalations and call statistics▪Monthly visits to hardware depot to meet with hardware managers and/or technicians to ensure hardware operations are running smoothly

Key Achievements:▪Evaluated, developed, tested, piloted and deployed Windows XP Tablet PC Edition 2005 to 600+ sales force clients for hardware refresh project▪Implemented wireless technology including Wi-Fi, Sprint EVDO cards and Blackberry to 100+ sales force client▪Standardized the process of Microsoft Patch Management for windows platform pc’s using Afaria▪Evaluated, developed, tested, piloted and migrated 600+ remote sales force clients to a Global standard desktop▪Implemented and deployed remote client management tool, Afaria 5.0 to 1000+ remote sales force clients▪Assisted and collaborated on in-sourcing sales force client supportOperational:▪Responsible for evaluating, testing and deployment of all remote sales force hardware and software▪Afaria (remote management tool) administrator and subject matter expert▪Manage software distribution using Afaria and logon scripts▪Active directory user and group administration▪Develop test plans, evaluate solutions, document recommendations and implement changes to IT systems▪Execute Incident Management and Problem Management activities through third line support for sales force related incidents▪Provide support at sales meetings for sales force clients▪Collaborate with sales force business partners on their IT needs▪Work with outside vendors to deliver IT applications to sales force clients▪Adhere to and suggest improvements to processes based on ITIL best practices for Incident Management, Release Management, Problem Management, Change Management and other departmental processes

▪Tested and created Windows NT and XP images▪Designed, tested and implemented a lockdown user environment▪Desktop/Laptop Migrations: -Windows NT clients to Windows XP at headquarters location -Windows 98 clients to Windows XP for remote sales force clients▪Created & maintained standard processes for in-house as well as remote sales force outsource technicians to follow when deploying images▪Evaluated, tested and deployed new software applications for US organization▪Provided tier 3 service support for internal service desk staff and clients▪Acted as escalation point to external SFA support vendor▪Provide support at sales meetings for remote sales force clients▪Novell System Administration▪Magic Total Service Desk Administration▪Established and maintained company standards for desktop and laptop systems hardware configurations, operating systems & applications