Vicki Jackson Email and Phone Number

Focused Boulder office on operational excellence while driving direct-to-consumer (DTC) and wholesale business growth. Facilitated recruiting, hiring, training, performance reviews, disciplinary actions, and employee relations while leading remote/local cross-functional team of up to 13. Fortified regulatory compliance and streamlined workflows by creating a full scope of policies and procedures. As the sole leadership team member in the Boulder location, bridged communication between remote leadership and the local office, provided recommendations, and produced reports.• Spearheaded confidential move to new facilities in IA & PA by dismantling and transferring manufacturing, building SOPs, cross-training teams, and organizing paperwork while meeting high demand and growth goals.• Quadrupled production volume in 18 months by conducting complete inventory, clearing clutter, hiring and training temps to support manufacturing, adding logistics, and reimaging production layout.• Improved call turnaround from 10 days to 24 hours by bolstering service department through staff reallocation, instituting repeatable customer service processes, and implementing Help Scout CRM.

Balanced priorities across all aspects of Human Resources, encompassing talent acquisition, hiring and onboarding, vendor relations, organizational development, policies & procedures, and employee relations. Coordinated critical business decisions and implementation enterprise-wide, leveraging data for strategic planning and business direction. Drove cohesion, engagement, and performance by coaching and mentoring a diverse senior leadership team.• Reduced costs by 30% by streamlining processes across all business areas using a collaborative approach.• Halved time spent in meetings by improving company communications and gaining buy-in for goal and KPI measurement improvements.• Transformed high attrition rate into 100% retention for 30 multi-state employees by unifying 3 teams and multiple remote employees around shared goals, providing communication training, and promoting solidarity.

SR. DIRECTOR OF BUSINESS & SALES OPERATIONS (7/2015 – 9/2016)Joined Senior Leadership Team to help guide the team while heading all company communications, facilitating top-level meetings, accelerating wholesale & retail sales training, and advancing business operations enterprise-wide.DIRECTOR OF NEW STORE DEVELOPMENT (11/2013 – 7/2015)Oversaw all aspects of new store development, encompassing project management, market search, data analysis, executive presentations, lease/contract negotiations, vendor management, recruiting, hiring, and training.DIRECTOR OF SALES & SERVICE (2/2010 – 11/2013)Proactively assumed additional responsibilities as Interim Director, eventually fulfilling permanent role to spearhead all aspects of strategic planning, budgeting, business operations, project management, resource allocation, and staffing for wholesale, DTC, and retail channels.CUSTOMER SERVICE, HUMAN RESOURCES, & PAYROLL MANAGER (1/2007 – 8/2010)Earned several promotions while gaining exposure to all aspects of human resources while balancing multiple concurrent priorities for project management, new business development, strategic partnerships, and wholesale sales.Experience:• Generated and monitored key performance indicators (KPI), tracked work-in-progress and goals, and ensured accountability throughout organization.• Directly supervised 2 operations leaders while supporting all internal departments.• Improved employee relations with C-suite and ownership by championing staff value, contribution, success, and job satisfaction.• Opened 7 stores within budget and on time.• Onboarded new sales force (7 Field Reps and 2 Inside Sales Reps).• Hired Internal Service Manager and growing Customer Rep team.• Delivered accurate payroll consistently on time for 225 employees.• Assumed responsibilities to move company from 30,000-sq.ft. building to 3,000 sq.ft. office when 30 employees were laid off.• Project-managed all aspects of 6 annual tradeshows.

Core Branch Manager | Multiple Leadership PositionsDrove success of various branches across GA, OR, and CA in leadership roles while developing expertise in payroll, human resources, and customer service. Repaired deeply divided relationship between Sales and Service Teams and led Accounts Receivables Team to win CFO’s annual Achievement Award. Elevated Atlanta branch of 200 employees and 12K clients from last to first place in KPIs.