Vicki Janssen Email & Phone Number

San Francisco Bay Area

Sunnyvale, CA

• Key resource on the eDiscovery services team with 7 years of increasing responsibility. Lead several initiatives to improve efficiency and scalability of the department which lead in increase of over 300% in the.
• Prepare and manage document reports/productions by running complex database queries to identify, sort, and export documents/metadata;
• Provide expert advice in data load files for various discovery database applications such as Concordance, Summation, Opticon, IPRO, Ringtail, Introspect, etc.;
• Troubleshoot various data processing/conversion issues;
• Manage electronic document and email conversion projects;
• Run quality control checks on production deliverables and refine existing problems, or introduce new procedures, where appropriate.

Mountain View, CA

• Responsible for supporting the end-to-end eDiscovery process for key clients from gathering requirements to delivery of documents and related metadata information.JOB RESPONSIBILITIES
• Use internal and third-party tools to export documents identified by clients to produce, convert native documents to image format to client specifications, apply bates numbers & confidentiality footers and troubleshoot.
• Prepare image and data load files for various discovery database applications such as Concordance, Summation, Opticon, IPRO, etc.
• Analyze document production requirements from clients and work with Project Managers to resolve any inconsistencies.
• Document issues encountered in the production process and escalate issues as appropriate.
• Ability to work with tools developed using scripting languages (Python, Pearl, Java) and HTML/XML

Greater Seattle Area

• Responsible for managing Amazon Photo Studio inventory and ensure integrity throughout its life at the Photo Studio.JOB RESPONSIBILITIES
• High paced, constantly evolving work environment involving multi-tasking, problem solving and communications with team members, buyers and vendors. Control inventory integrity throughout its life at the Photo Studio.
• Play many roles - Receive product; problem solve situations and inventory issues; submit and resolve Remedy Tickets; collect data for global reports & billing; control sample movement and integrity through cycle to.
• Daily use of: Excel 2007, Access 2003/2007, Word 2007, Outlook 2007, Sharepoint, Photoshop, Internal SQL based tools, UNIX.

Greater Seattle Area

• Responsible for quality control and preparation of customer orders.JOB RESPONSIBILITIES
• Trained in troubleshooting problems with customer orders using UNIX based tools, assuring correct/quality orders. Various production tasks, including picking, packing, receiving, inventory and shipping. Train new.

Education record

Microsoft Office User Specialist (MOUS) Program - MS Word, Excel, PowerPoint, Access and Outlook

Education record

Jr. Web Design Program - HTML, CSS, CSS-P, JavaScript, Adobe Photoshop 6.0, ImageReady

Associate Of Applied Arts, Design And Visual Communications, General