Vicki Janssen Email & Phone Number

San Francisco Bay Area

Sunnyvale, Ca

Key resource on the eDiscovery services team with 7 years of increasing responsibility. Lead several initiatives to improve efficiency and scalability of the department which lead in increase of over 300% in the production of electronic documents.JOB RESPONSIBILITIES• Prepare and manage document reports/productions by running complex database queries to identify, sort, and export documents/metadata;• Provide expert advice in data load files for various discovery database applications such as Concordance, Summation, Opticon, IPRO, Ringtail, Introspect, etc.;• Troubleshoot various data processing/conversion issues;• Manage electronic document and email conversion projects;• Run quality control checks on production deliverables and refine existing problems, or introduce new procedures, where appropriate.• Manage deadlines, priorities and resources for multiple, concurrent document productions.• Design, develop, and maintain document databases;• Development and implementation of client-specific operating procedures related to document productions, loading, etc.• Mentor and train all members of the data production team on all aspects of data production services;• Maintain advanced MS Office skills, specifically for the manipulation of data in Excel and Access and formatting for image conversion.

Mountain View, Ca

Responsible for supporting the end-to-end eDiscovery process for key clients from gathering requirements to delivery of documents and related metadata information.JOB RESPONSIBILITIES• Use internal and third-party tools to export documents identified by clients to produce, convert native documents to image format to client specifications, apply bates numbers & confidentiality footers and troubleshoot conversion formatting issues.• Prepare image and data load files for various discovery database applications such as Concordance, Summation, Opticon, IPRO, etc.• Analyze document production requirements from clients and work with Project Managers to resolve any inconsistencies.• Document issues encountered in the production process and escalate issues as appropriate.• Ability to work with tools developed using scripting languages (Python, Pearl, Java) and HTML/XML• Create documentation of Standard Operating Procedures where needed.• Train coworkers on document conversions for 2 different internal conversion tools.• Maintain document production statistics for reporting and billing purposes.• Work with development team to deliver customized solutions and professional services to customers.

Greater Seattle Area

Responsible for managing Amazon Photo Studio inventory and ensure integrity throughout its life at the Photo Studio.JOB RESPONSIBILITIES• High paced, constantly evolving work environment involving multi-tasking, problem solving and communications with team members, buyers and vendors. Control inventory integrity throughout its life at the Photo Studio, from receipt of samples, through returning samples to vendors after imaging. Focus on meeting deadlines for photography, keeping the flow of inventory as efficient and ‘clean’ as possible.• Play many roles - Receive product; problem solve situations and inventory issues; submit and resolve Remedy Tickets; collect data for global reports & billing; control sample movement and integrity through cycle to studio and back out, including liquidation and return of samples to buyers & vendors; scan Amazon Advantage media, re-touch scans and upload to online catalog; create new processes where needed for each new project and document in Wikis; troubleshoot and resolve imaging issues within a GPI internal Photo Studio tool where all images are dumped, renamed and uploaded onto website.• Daily use of: Excel 2007, Access 2003/2007, Word 2007, Outlook 2007, Sharepoint, Photoshop, Internal SQL based tools, UNIX.

Greater Seattle Area

Responsible for quality control and preparation of customer orders.JOB RESPONSIBILITIES• Trained in troubleshooting problems with customer orders using UNIX based tools, assuring correct/quality orders. Various production tasks, including picking, packing, receiving, inventory and shipping. Train new employees. Work with a diverse group of people in consistently meeting deadlines on time, keeping productivity high.

Education record

Microsoft Office User Specialist (MOUS) Program - MS Word, Excel, PowerPoint, Access and Outlook

Education record

Jr. Web Design Program - HTML, CSS, CSS-P, JavaScript, Adobe Photoshop 6.0, ImageReady

Associate Of Applied Arts, Design And Visual Communications, General