Vicki Kenison Email & Phone Number

United States

Sioux Falls Sd

Prospected for new customers daily on the telephone or via emailQualified potential clients for the product, Merchant Cash Advance for small businessesBuilt customer rapport , daily via telephoneResearched customer’s individual business capital needsProvided solutions for customers needPrepared presentation to client to maximize options and solve the client's need.Served existing customers by optimizing satisfaction guaranteed customer experienceExceeded monthly minimum goals in salesMaintained documentation of customer contact and account updates utilizing a CRM systemParticipated in team feedback to increase market reach to grow lead base. Accommodated new phone talk offs, to qualify and close clients based on product , client background, and needs specific to client's industry or business.

Sioux Falls Sd

Prospected for new clients on the telephone, using leads provided.Conducted opening conversations with potential clients to qualify them for the product, Merchant Cash Advance. Provided client package ( bank statements and application ) to senior funding specialists.

Capital One Sd

I proactively identify client and operational issues by reviewing documentation to determine eligibility for benefits under SCRA ( Soldiers Civil Relief Act). I am able to make independent decisons regarding issuance of benefits and then record findings to ensure bank compliance with SCRA . Multiple systems are utilized to achieve optimum research and results.

Sd

I effectively diffuse client issues through account research and skillful use of soft skills.I present specific solutions to resolve client situations while providing superior quality and productivity.