Vicki Laughlin Email & Phone Number

Horseheads, NY, US

United States

Remote

Developed document control practices, review structure and cycle. Helped to build & implement a pandemic plan for nationally distributed staff and site locations in conjunction with contacts within the CDC. Created policy manuals for review and use by multiple federal government agencies. Promoted to the global sister company of DR to continue policy.

Elmira, New York Area

Responsible for processing all Engineering Changes through a documented ECN process. Including: reviewing complex machine model and sub assembly prints, ECN descriptions and current system records to verify clarity and accuracy. Coordinating phase-in of changes with Purchasing, Planning, Sales and Operations groups in a global, multi-department matrix..

Elmira, New York Area

Responsible for inside sales communications with customers and distributors via email and telephone to provide information about machine orders, products and services. Duties include: Entering orders, arranging shipments, and obtaining change order details. Completing contract forms, including the review of detailed legal terms and conditions for conflicts.

Elmira, New York Area

Responsible for inbound call center duties for a machine tool manufacturer. Duties include: Answering approximately 80 calls per day. Providing account information, placing orders and researching open order status. Keeping records of customer interactions and transactions, including details of all inquiries, complaints and comments, as well as actions.

Elmira, New York Area

Responsible for busy front office operations at a group of radio stations. Duties Include: Answering telephones, giving information to callers, taking messages and transferring calls to the appropriate individuals. Greeting visitors and handling their inquiries or directing them to the appropriate person according to their needs. Setting up and maintaining.

Elmira, New York Area

Responsible for maintaining consistent on-air content during live broadcasts for multiple stations. This was accomplished by: Observing monitors and conversing with station personnel to determine audio levels to ensure that programs are airing. Monitoring strength, clarity, and reliability of incoming and outgoing signals, and adjusting equipment as.

Elmira, New York Area

Responsible for inbound call center duties for a national insurance carrier. Duties include: Completing extensive training on insurance and tort guidelines, as well as company systems and policies. Interviewing clients via phone to provide quality customer service and obtain information on claims. Corresponding with insured or agent to obtain information.

Syracuse, New York Area

Responsible for inbound call center duties for a national check printing company. Duties include: Carrying out special services for customers, such as ordering bank cards, checks and accessories. Explaining, promoting and up-selling products or services such specialized checks and additional accessories. Received employee of the month and revenue awards.

Syracuse, New York Area

Responsible for maintaining inventory levels, supplying assembly floor with parts and leading assembly staff. This was accomplished by: Receiving, distributing and counting stock items. Recording data manually or using SAP system. Verifying inventory by comparing system data to physical counts of stock, investigating discrepancies and adjusting for errors..

Elmira, New York Area

Responsible for assembly on a production line. Duties include: Weighing and measuring materials and products, using scales and other measuring instruments. Informing supervisors of equipment malfunctions that need to be addressed. Loading, unloading, and adjusting materials and products on conveyors by hand. Affixing identifying information to materials.

Gillett, PA

Responsible for front office operations at a manufacturing company while attending high school. Duties Include: Operating telephone switchboard to answer, screen and forward calls. Providing information, taking messages and scheduling appointments. Greeting people entering the establishment, determining the nature and purpose of the visit, and directing or.