Talented and successful Administrative Operations Manager hiring, training, managing and mentoring teams both locally and remotely. Process oriented problem-solver with a keen eye for the bottom line and growth opportunities I am known for my ability to handle multiple projects at once, all while maintaining accuracy and on-time delivery. I am a people person and enjoy working with the public as well as my co-workers. I am skilled at performing research, managing people and projects and am passionate about providing excellent customer service. I enjoy training and mentoring new staff members, ensuring they have a firm foundation of knowledge on which to base their future growth and contributions to the company. I have a keen eye for improving the bottom line as demonstrated by improving insurance settlement revenues and reviewing current processes to reduce costs by gaining efficiencies and reducing waste. I'm currently searching for a company where I can use my broad experience to make a positive impact on operations and profitability. I have experience in a wide variety of industries including agriculture, insurance, contracting, business services, printing, mailing and manufacturing. I have over 18 years of business operations and project management including purchasing, scheduling, training and supervision of employees both locally and remotely. Call me today to find out how I can help your company grow! Key Areas of Interest and Expertise:• Consultative selling• Creative problem solving• Creation of presentations both technical and non-technical in nature• Operations and Production Management• Office Administration• Long-Range Business Planning• Schedule and Calendar Management• Personnel Hiring and Training• Team Leadership and Coaching• Accounts Payable and Receivable (AP/AR)• Project Management• Process and Procedure Development• Vendor Relationships• Inventory Management and Procurement• Meeting and Event Planning and Execution• Budgeting and Cost Control• Quality Assurance
Servpro Of Fort Collins-Loveland
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Administrative Operations ManagerServpro Of Fort Collins-Loveland May 2020 - PresentFort Collins, Colorado, United StatesTalented & successful Administrative Operations Manager, hiring, training, motivating and managing people and projects both locally and remotely. Process oriented with a keen eye for the bottom line and always looking for growth opportunities.
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Csr IiiHach Ets Jan 2018 - Jun 2019Loveland, ColoradoResponsible for domestic and international order entry with multiple, complex buying programs and pricing structures. Provided post order support & technical support. Liaison with sales, production and shipping teams as well as other departments within the company. Worked with international forwarders to arrange shipping; handled returns and issued credits as appropriate.I chose to leave this position in pursuit of a more challenging and fulfilling opportunity where my skills and… Show more Responsible for domestic and international order entry with multiple, complex buying programs and pricing structures. Provided post order support & technical support. Liaison with sales, production and shipping teams as well as other departments within the company. Worked with international forwarders to arrange shipping; handled returns and issued credits as appropriate.I chose to leave this position in pursuit of a more challenging and fulfilling opportunity where my skills and experience could contribute to the success of the business and where I could grow in terms of knowledge and responsibility. Show less
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Project AnalystAssurance Contractors, Inc. Aug 2016 - Nov 2017As Project Analyst for Assurance Contractors I was responsible for in-depth project analysis, claim analysis, code and ordinance requirements research and compliance, construction estimating and negotiation of claim settlements on behalf of our customers. Key Areas of Expertise & Training:• Research• Material and Labor Procurement• Level II Xactimate proficiency training • Estimating • Invoicing • Customer service• Employee training and… Show more As Project Analyst for Assurance Contractors I was responsible for in-depth project analysis, claim analysis, code and ordinance requirements research and compliance, construction estimating and negotiation of claim settlements on behalf of our customers. Key Areas of Expertise & Training:• Research• Material and Labor Procurement• Level II Xactimate proficiency training • Estimating • Invoicing • Customer service• Employee training and mentoring• Proficient in PC and MAC operating systems• Proficient in project management software Show less
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Operations ManagerDuncan Business Services, Inc. Jan 1999 - Jun 2015Loveland, ColoradoIn 2015 Duncan Direct Mail, a division of DBSI was sold to another Loveland firm. As Operations Manager of Duncan Business Services, Inc., I worked very hard to become an industry leader providing high quality, ethical, and confidential business services. I excelled at consultative selling, creative problem solving and building long-term relationships with customers and vendors alike. Experienced in both small businesses and corporate entities, I am a quick study in terms of learning… Show more In 2015 Duncan Direct Mail, a division of DBSI was sold to another Loveland firm. As Operations Manager of Duncan Business Services, Inc., I worked very hard to become an industry leader providing high quality, ethical, and confidential business services. I excelled at consultative selling, creative problem solving and building long-term relationships with customers and vendors alike. Experienced in both small businesses and corporate entities, I am a quick study in terms of learning regulations, new software and procedures.Key Areas of Expertise & Training:• Consultative sales• Creative problem solving• Long-term business planning • Customer Service• Budgeting and Cost Control• Inventory Management and Procurement• Project Management• Team Leadership and Coaching• Accounts Payable and Receivable (AP/AR)• Process and Procedure Development• Project Quotes/Estimates• Organization and Multi-Tasking Skills• Outsourcing• Meeting and Event Planning and Execution• Shipping and Receiving• Vendor Relationships• Quality Assurance• Public Speaking• Technical Skills:o Word Processing – typing speed 90-110 wpm with 95% accuracyo Transcription – medical, dental, legal and generalo Data Entryo Database Maintenanceo Proficient in Microsoft Office Suite, PC and MAC Operating Systemso Mail Piece Design Specialist o USPS Marketing Mail Requirements Show less
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Senior Claims Representative/Special DisasterState Farm Insurance 1987 - 1997I began working in the Fire Claims office located the Regional Office in Greeley, Colorado and held several positions of increasing responsibility during my tenure. Through the efforts of a supportive boss and divisional superintendent I graduated Suma Cum Laude from the University of Northern Colorado. After graduation, I was promoted to Claim Representative and relocated to the Denver, CO area. From there I worked on property and casualty claims and eventually joined the National Primary… Show more I began working in the Fire Claims office located the Regional Office in Greeley, Colorado and held several positions of increasing responsibility during my tenure. Through the efforts of a supportive boss and divisional superintendent I graduated Suma Cum Laude from the University of Northern Colorado. After graduation, I was promoted to Claim Representative and relocated to the Denver, CO area. From there I worked on property and casualty claims and eventually joined the National Primary Team - the first responders to catastrophic events nation-wide. I worked on disasters ranging from large hail storms to hurricanes and earthquakes. Following my special disaster assignment, I was chosen to be part of a 3-person team tasked with developing and successfully implementing a pilot program for our region educating and supporting agents and their staffs in handling small property claims.Key Areas of Expertise and Training:• Property Restoration Evaluation and Estimating• Casualty Claim Evaluation and Estimating • Negotiation of Claim Settlements• Project Documentation• Claim Inventory Management• Insurance Policy Expertise and Application• Adherence to Established Claim Handling and Reporting Procedures• Negotiation with attorneys • Organization, Multi-Tasking and Time Management Skills• Interviewing Skills Show less -
Executive Assistant To The Director Of Governmental AffairsIllinois Farm Bureau 1978 - 1987Performed executive assistant duties for the Director of Governmental Affairs and the lobbyists who worked on legislative matters pertinent to the agricultural industry at the state and national levels.Key Areas of Expertise:• Executive Schedule Management• Development of Routine Correspondence• Transcription of Dictated Documents• Word Processing• Shorthand• Proofreading and Editing• Documentation, Organization and Management of Legislative Position… Show more Performed executive assistant duties for the Director of Governmental Affairs and the lobbyists who worked on legislative matters pertinent to the agricultural industry at the state and national levels.Key Areas of Expertise:• Executive Schedule Management• Development of Routine Correspondence• Transcription of Dictated Documents• Word Processing• Shorthand• Proofreading and Editing• Documentation, Organization and Management of Legislative Position Documents• Taking Meeting Minutes including distribution of Minutes to Committee Members• Multi-line Phone System• 10-Key Calculator • Creation and Submission of Expense Reports• Creation and Submission of Company Car Mileage Reports• Liaison with other Company Divisions (Legal, Information, Word Processing, President’s Office)• Scheduling Airline Travel and Rental Cars• Development of Annual Meeting Materials and Displays• Organized and Managed Logistics for Group Travel to Washington, D.C.• Organized and Managed Logistics for Board Committee Meetings• Attended Board Committee Meetings as Information Source and to Document Proceedings• Act as Back-up for Department Secretary Supporting Assistant Directors As Needed Show less
Vicki Duncan Education Details
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4.0 Gpa -
Organizational Communication, General
Frequently Asked Questions about Vicki Duncan
What company does Vicki Duncan work for?
Vicki Duncan works for Servpro Of Fort Collins-Loveland
What is Vicki Duncan's role at the current company?
Vicki Duncan's current role is Seeking a position where my Admin. Operations mgt., consultative selling & creative problem solving skills can make a difference..
What schools did Vicki Duncan attend?
Vicki Duncan attended University Of Northern Colorado, Illinois State University.
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