Vicki Duncan Email & Phone Number

Fort Collins, Colorado, United States

Talented & successful Administrative Operations Manager, hiring, training, motivating and managing people and projects both locally and remotely. Process oriented with a keen eye for the bottom line and always looking for growth opportunities.

Loveland, Colorado

Responsible for domestic and international order entry with multiple, complex buying programs and pricing structures. Provided post order support & technical support. Liaison with sales, production and shipping teams as well as other departments within the company. Worked with international forwarders to arrange shipping; handled returns and issued credits as appropriate.I chose to leave this position in pursuit of a more challenging and fulfilling opportunity where my skills and… Show more Responsible for domestic and international order entry with multiple, complex buying programs and pricing structures. Provided post order support & technical support. Liaison with sales, production and shipping teams as well as other departments within the company. Worked with international forwarders to arrange shipping; handled returns and issued credits as appropriate.I chose to leave this position in pursuit of a more challenging and fulfilling opportunity where my skills and experience could contribute to the success of the business and where I could grow in terms of knowledge and responsibility. Show less

As Project Analyst for Assurance Contractors I was responsible for in-depth project analysis, claim analysis, code and ordinance requirements research and compliance, construction estimating and negotiation of claim settlements on behalf of our customers. Key Areas of Expertise & Training:• Research• Material and Labor Procurement• Level II Xactimate proficiency training • Estimating • Invoicing • Customer service• Employee training and… Show more As Project Analyst for Assurance Contractors I was responsible for in-depth project analysis, claim analysis, code and ordinance requirements research and compliance, construction estimating and negotiation of claim settlements on behalf of our customers. Key Areas of Expertise & Training:• Research• Material and Labor Procurement• Level II Xactimate proficiency training • Estimating • Invoicing • Customer service• Employee training and mentoring• Proficient in PC and MAC operating systems• Proficient in project management software Show less

Loveland, Colorado

In 2015 Duncan Direct Mail, a division of DBSI was sold to another Loveland firm. As Operations Manager of Duncan Business Services, Inc., I worked very hard to become an industry leader providing high quality, ethical, and confidential business services. I excelled at consultative selling, creative problem solving and building long-term relationships with customers and vendors alike. Experienced in both small businesses and corporate entities, I am a quick study in terms of learning… Show more In 2015 Duncan Direct Mail, a division of DBSI was sold to another Loveland firm. As Operations Manager of Duncan Business Services, Inc., I worked very hard to become an industry leader providing high quality, ethical, and confidential business services. I excelled at consultative selling, creative problem solving and building long-term relationships with customers and vendors alike. Experienced in both small businesses and corporate entities, I am a quick study in terms of learning regulations, new software and procedures.Key Areas of Expertise & Training:• Consultative sales• Creative problem solving• Long-term business planning • Customer Service• Budgeting and Cost Control• Inventory Management and Procurement• Project Management• Team Leadership and Coaching• Accounts Payable and Receivable (AP/AR)• Process and Procedure Development• Project Quotes/Estimates• Organization and Multi-Tasking Skills• Outsourcing• Meeting and Event Planning and Execution• Shipping and Receiving• Vendor Relationships• Quality Assurance• Public Speaking• Technical Skills:o Word Processing – typing speed 90-110 wpm with 95% accuracyo Transcription – medical, dental, legal and generalo Data Entryo Database Maintenanceo Proficient in Microsoft Office Suite, PC and MAC Operating Systemso Mail Piece Design Specialist o USPS Marketing Mail Requirements Show less

I began working in the Fire Claims office located the Regional Office in Greeley, Colorado and held several positions of increasing responsibility during my tenure. Through the efforts of a supportive boss and divisional superintendent I graduated Suma Cum Laude from the University of Northern Colorado. After graduation, I was promoted to Claim Representative and relocated to the Denver, CO area. From there I worked on property and casualty claims and eventually joined the National Primary… Show more I began working in the Fire Claims office located the Regional Office in Greeley, Colorado and held several positions of increasing responsibility during my tenure. Through the efforts of a supportive boss and divisional superintendent I graduated Suma Cum Laude from the University of Northern Colorado. After graduation, I was promoted to Claim Representative and relocated to the Denver, CO area. From there I worked on property and casualty claims and eventually joined the National Primary Team - the first responders to catastrophic events nation-wide. I worked on disasters ranging from large hail storms to hurricanes and earthquakes. Following my special disaster assignment, I was chosen to be part of a 3-person team tasked with developing and successfully implementing a pilot program for our region educating and supporting agents and their staffs in handling small property claims.Key Areas of Expertise and Training:• Property Restoration Evaluation and Estimating• Casualty Claim Evaluation and Estimating • Negotiation of Claim Settlements• Project Documentation• Claim Inventory Management• Insurance Policy Expertise and Application• Adherence to Established Claim Handling and Reporting Procedures• Negotiation with attorneys • Organization, Multi-Tasking and Time Management Skills• Interviewing Skills Show less

Performed executive assistant duties for the Director of Governmental Affairs and the lobbyists who worked on legislative matters pertinent to the agricultural industry at the state and national levels.Key Areas of Expertise:• Executive Schedule Management• Development of Routine Correspondence• Transcription of Dictated Documents• Word Processing• Shorthand• Proofreading and Editing• Documentation, Organization and Management of Legislative Position… Show more Performed executive assistant duties for the Director of Governmental Affairs and the lobbyists who worked on legislative matters pertinent to the agricultural industry at the state and national levels.Key Areas of Expertise:• Executive Schedule Management• Development of Routine Correspondence• Transcription of Dictated Documents• Word Processing• Shorthand• Proofreading and Editing• Documentation, Organization and Management of Legislative Position Documents• Taking Meeting Minutes including distribution of Minutes to Committee Members• Multi-line Phone System• 10-Key Calculator • Creation and Submission of Expense Reports• Creation and Submission of Company Car Mileage Reports• Liaison with other Company Divisions (Legal, Information, Word Processing, President’s Office)• Scheduling Airline Travel and Rental Cars• Development of Annual Meeting Materials and Displays• Organized and Managed Logistics for Group Travel to Washington, D.C.• Organized and Managed Logistics for Board Committee Meetings• Attended Board Committee Meetings as Information Source and to Document Proceedings• Act as Back-up for Department Secretary Supporting Assistant Directors As Needed Show less

Bachelor'S, Speech Communication, Minor In Psychology, 4.0 Gpa

Activities and Societies: Graduated Suma Cum Laude

Organizational Communication, General

Studied Organization Communication prior to relocation to Colorado. Was offered a Rhodes Scholarship