Collaborated with IT executive leadership and management to define executable strategies for IT communications and learning / development for nearly 400 IT employees in North America.• Developed and fulfilled an Americas IT communication strategy; established a common portal, digital newsletter, consistent / regular town hall meetings with an alignment to corporate communications. This year-long program improved more than 600 IT workers’ ability to access timely information. • Collaborated with 25+ IT directors and managers to ensure that they had individual development plans for each of their employees, influencing the need to increase soft skill development beyond technical training.

Propelled strategic work streams leading to IT shared services, management collaboration and enterprise deliverables.• Provided senior leadership support for the strategic active payroll project, which moved 50K+ employees from a legacy payroll system to SAP. Tracked the initiative 24x7, ensuring that any internal roadblocks were overcome.• Assumed an interim role providing direction and fiduciary accountability for all application solutions support and quality assurance, while SAP Order to Delivery was being implemented.• Championed the first Americas IT shared service desk, consolidating internal management, beginning and transitioning this initiative that led to sourcing Americas’ service desk to Atos.• Established and led enterprise architecture group, supplying direction for America’s information technology solutions and eliminating supplication of services.

Led a cross-business / functional / technical program between Bridgestone and Bandag post-merger to deliver integrated solutions for 1500+ common customers.• Delivered the customer integration program on time and budget in nine months, integrating billing and delivery receipts.

Blazed the trail of IT technical project management, first delivering internal IT solutions and grew beyond the technical realm to lead business process redesign (BPR) to deliver cross-functional business solutions for this truck tire services business.• Delivered first release of BPR under budget and on time, implementing accounts receivable, billing, pricing and order management.• Delivered the second release under budget and on time, implementing purchasing, accounts payable, manufacturing, inventory, engineering and supply planning.• Delivered the final release roadmap and the related supply chain and manufacturing application architecture for the BPR program.

Managed a team of ten brilliant network / system engineers that delivered 99% uptime of the North American network and distributed systems.• Reduced yearly budget by 3%, maintaining infrastructure/applications and continuing education/certifications.• Implemented service management framework (ITIL).• Implemented project management process for IT.