Vicki Becker Email & Phone Number

Algonquin, Il, Us

Deerfield, Illinois, United States

Deerfield, Illinois, United States

Direct inventory analytics team in adopting Power BI for dynamic data visualization rather than supplying flat files of raw data. Spearhead development and execution of strategic initiatives to optimize inventory management processes. Collaborate cross-functionally with supply chain, procurement, and sales teams to analyze inventory data, identify trends, and propose actionable recommendations to improve stock levels and availability.Tools: Power BI | Toad Data Point | SQL | Snowflake | Power Automate● Implemented targeted reporting for nationwide inventory optimization, identifying excess stock transfers and optimal distribution centers, while successfully reducing overall excess inventory by 25% last year.● Led creation of a sales input process, designing a SharePoint tool and automating approvals with PowerAutomate and slashed processing time from two weeks to 3-4 days.● Ensured senior and executive leadership stay informed on departmental performance through key reports, while facilitating strategic decision-making.● Produced over 30 reports to reduce time commitments for 50 individual contributors and managers tasked with maintaining proper inventory levels.

Deerfield, Illinois, United States

Responsibilities: During this job role, I oversaw daily operations of customer support team, ensuring high-quality service delivery to meet and exceed customer expectations. I developed and implemented standardized protocols and procedures to streamline customer issue resolution processes. I managed a team of customer support representatives, providing guidance, training, and performance feedback to foster a culture of excellence and continuous improvement.Key Achievements:● Developed reporting to analyze and adjust inventory for promotional activities, assessing forecast accuracy and mitigating excess stock.● Catalyzed a 10% surge in "in-stock" position by engineering reports for analysts overseeing inventory levels for pivotal accounts.● Created reports to assess service level failures, identifying items affected by pandemic-related supply chain issues.

Greater Chicago Area

Responsibilities: During this job role, I supervised a team of eight order management specialists, overseeing all aspects of domestic and international order processing and freight coordination. I spearheaded cross-functional collaboration in complaint management, resolution, order entry automation, and company-wide continuous improvement projects. I served as a LEAN Black Belt at LA-CO Industries, Inc., and selected for leadership development program, preparing high-potential employees for advanced leadership roles.Key Achievements:● Administered and developed corporate CRM system to automate and streamline commercial processes, gather customer data, and provide actionable insights to sales management through analytics dashboards.● Achieved a 12% increase in on-time shipping performance by steering S&OP process and orchestrating development of analytic dashboards for demand management and production planning.● Accomplished a remarkable 73% increase in orders confirmed within 24 hours of PO issuance by initiating and executing a department process improvement project.● Founded and led "Working Toward the Future" Team, a cross-functional unit driving continuous improvement throughout organization.

Responsibilities: During this job role, I achieved and exceeded sales targets through proactive customer engagement and effective product knowledge demonstration. I collaborated with team members to create engaging product displays and promotional activities, driving customer interest and boosting sales. I provided personalized attention to customers, addressing inquiries, resolving issues, and building lasting relationships to ensure customer satisfaction.Key Achievements:● Generated application paperwork and addressed any issues related to supporting documentation for seamless application approval.● Assessed client needs through thorough consultations to identify suitable insurance products and coverage.

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Formerly QA Products, Inc.Oversee entire customer order lifecycle from placement to shipping. Manage Production Scheduling and Planning, Purchasing, Logistics, Warehouse, and Customer Service. Develop demand forecast and establish appropriate inventory levels optimizing stock across 4 distribution centers. Analyze capacity versus production schedule to identify potential constraints.* Developed electronic approval process for new product commercialization reducing time to implement by 75%.* Project lead for integration of QA Products to Kerry Ingredients ERP system. * Selected to participate in QA Products Corporate Improvement Program preparing “high-potential” employees for increased leadership roles.

Schaumburg, Il

• Designed and implemented computer network. Included selection and procurement of all hardware and software.• Established vendor relationships and procured inventory for sale in store. Designed and documented procedures for purchasing, receiving and pricing all inventory, as well as the investigation and resolution of discrepancies between orders, receipts and invoices.• Established frequent buyer program to reward loyal customers. Designed procedures for resolving customer concerns and returns to ensure highest level of customer satisfaction while minimizing liability to company.

Chicago, Il

• Supervisor for staff of seven second/third level support personnel in areas of Asset Management, Hardware Support, Network and Desktop Administration and Audio / Visual Services. Oversaw resolution of issues to provide highest level of customer service. Responsible for employee selection, training, evaluation, coaching and termination.• Procurement of hardware and software for all firm offices. Responsible for maintaining vendor relationships, negotiating pricing, processing product returns, monitoring inventory levels and allocating storage space.• Project manager for asset management system implementation for firm-wide tracking of IT assets and resources.• Redesigned and implemented procedures for return of leased equipment to leasing companies. This included changes in procurement, equipment preparation, and shipping procedures. In under a year, we cleared a backlog of 32 past-due equipment leases.• Assisted in creation and monitoring of IT Department budget, which totaled approx. $23 million annually.Network Administrator• Network, email and fax system account administration and maintenance for 1,500+ users in Chicago, LA, Paris and Geneva offices.• Responsible for restructuring architecture of 250+ network printers.• Project Manager for implementation of cost recovery system for copy services. Coordinated multiple department and vendor activities.• Third level technical support for network and desktop issues.• Archive administration for network back-ups.

Long and short range production planning.

Responsible for long range production planning and production scheduling.

Master Of Science - Ms, Strategic Analytics

Bachelor Of Science (Bs), Business Administration - Summa Cum Laude