Vicki Morton, Itil, Mos Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Mn, Us

Lead stakeholders through cross-organizational, transformational change initiatives by building out strategies, influencing decisions and driving execution with timely problem resolution and transparency.Establish cadence across entities to identify, track and monitor capacity and financials across $14M reengineering budget, $10M tech-related budget, and $2M discretionary budget for small enhancements.Drive design discussions with business and technology stakeholders to ensure optimal solutions that deliver against strategic initiatives of reducing risk, increasing efficiencies, and driving revenue growth.Manage team of process analysts that identify and execute initiatives contributing to significant YOY increases in digital adoption across our advisors, clients and employees, increased rate of automation in the home office by 20% over the last 3 years and intelligent automations generating $5M annual benefits.Partner with Enterprise Intelligent Automations and Innovation programs to introduce and integrate new technology capabilities across the organization while influencing strategy and governance for discovery, execution, and reporting.

Minneapolis, Mn, Us

Drove strategy and innovation while executing the delivery of end-to-end solutions for critical change initiatives in process analysis and improvement, robotics and automation, project delivery, data and reporting, and deskside system support.Partnered with key business and technical partners to ensure optimal solutions are identified and delivered resulting in increased efficiencies, reengineering, substantial cost saves or avoids and reduced risk.Owned multiple intake systems that manage overall progress of deliverables and report status and metrics. Established standard work to drive the end-to end process for business solutions through opportunity discovery, journey and process mapping, cost benefits analysis, capturing business requirements, prioritization, design solution sessions, assigning resources, and deploying various technical solutions for over 2000 requests annually.Oversight and reconciliation of $2M budget dedicated to tech-related initiatives and $10.8M reengineering budget of which $1.1M is directly tied to team deliverables.Governance of data and security across multiple platforms and toolsets: 1000+ Unique Users | 500+ Automations and Robotics | 400+ SSRS and Power BI Reports.

Minneapolis, Mn, Us

Delivered and supported critical business process automations resulting in increased efficiencies, quality, and reduction of risk across organization.Managed a $790K project that converted/migrated multiple applications to new SQL Server and platform to support all aspects of the associate operations including Power BI, Single Page Applications, automation tools, and software applications. Developed a variety of communications for the organizational rollout and ensured transparency for VP level leaders.• Successfully delivered on-time and on-budget• Incorporated Agile Methodology with Tech partners• Decommissioned 48% of 550 SSRS production reports• Installed WORM storage solution for 200 scheduled production reports• Generated training materials to introduce users to Denodo Data Catalog for querying data• Constructed numerous communications including presentations, huddle packs, emails• Established governance for user access security across platform

Minneapolis, Mn, Us

Responsible for the management of onshore/offshore developer teams and technical staff that delivered ~1400 annual requests for business process automation and Business Intelligence solutions to our internal business partners within the Clearing division of Ameriprise resulting in significant cost avoids and reduced risk.Worked with VP leadership to align strategies and ensured initiatives and expectations were executed appropriately across the organization. Led several end-to-end solutions through building relationships, planning, analysis, communications, delegation, and follow-up.Established standard work and drove the initiative to monitor activities and throughput resulting in improvements to our business model and quality of deliverables.Set priorities and managed expectations and work direction with team members within an Oracle platform and Microsoft environment (SSRS, SSAS, SSIS, SharePoint, MS Access, .NET, PowerPivot, Power View, and Performance Point).

St. Paul, Mn, Us

Managed daily IS operations and coordinated complete life-cycle of business solutions and system projects to ensure that functions and organizations were integrated and aligned with strategic objectives. Translated broad strategies into specific objectives, metrics, and action plans. Supported the Director of IT in establishing, presenting and executing departmental strategic and tactical goals. Acted as information systems advisor and provided extensive business analysis and comprehensive reports to C-level leadership. Ensured that others had the resources, information, technical training and support needed to achieve strategic objectives.Project lead for design, development, successful implementation and support of revenue forecasting resulting in firm’s first rolling revenue forecast and backlog reporting.Built effective KPI’s and scorecards resulting in ability to make vital and timely business decisions.Successfully led and expanded the operation of month-end reporting resulting in accurate and valuable reporting while streamlining processes and reducing delivery time from 6 days to 1½ days.Reduced HR administrative duties and enhanced employee access to data by leading the project implementation of web based Employee Self Service.Achieved improved collaboration and communications across divisions and employees firm-wide by leveraging software and managing the overall deployment and support of the Intranet.Aligned demand-side to supply-side revenue by instituting corporate budgeting software and processes.Established and delivered effective method to track sales resulting in improved efficiencies while enabling development and administration of sales incentive program.

Delivered system application analysis, services and training on a contract basis to Minnesota firms.Coordinated and conducted gathering sessions to identify business requirements and outputs desired. Evaluated and analyzed business practices and processes to generate implementation proposals and recommendations to drive organizational efficiencies and success. Designed and delivered custom forms, templates, macros, reports and training for various staff roles.

Minnesota, 55077, Us

Hired to support sales personnel in software application proficiencies and reporting.Developed curriculum, presented classroom training and provided ad-hoc product support to staff. Organized and analyzed data to generate budgets, sales trends and identify potential financial issues. Designed and provided key financial reports identifying ratio of cost to sales price discrepancies.

Contract software trainer for numerous firms throughout the Twin Cities.Delivered formal classroom training on numerous Microsoft Office software applications. Consistently received excellent evaluation ratings for content as well as instructor knowledge, delivery quality and ability to answer questions. Identified business applications to generate tailored curriculum and provide customized training. Analyzed existing customer software usage and presented strategies for enhancements to productivity.

Us

Managed and administered technical support and training for 12 users in the Fuel Division on numerous software and hardware products in a mixed Novell NetWare and NetWare for Macintosh environment. Performed network and stand-alone installations, upgrades, diagnostics, security protocols and preventive maintenance. Developed templates, macros, databases and spreadsheets in addition to creating and providing application training.

Developed curriculum and delivered classroom instruction on Novell NetWare, DOS, Windows, Macintosh and Microsoft Office Suite of products. Managed yearly training budget and monthly revenue reports. Coordinated and administered resource scheduling for all training deliverables. Responded to bid proposals, tracked evaluation forms and produced monthly training brochures.