Vicki Rawlins Email & Phone Number

Rochester, Ny, Us

United States

Agile Coach Consultant who delivered strategic and practical planning for agile transformation within a complex, highly government regulated energy services environment. Utilized a servant leadership approach, I supported the client in customizing agile adoption to address unique complexities and lean resource structures. I guided value streams, including business units and IT teams, from individual contributors to senior management, through the transition to lean processes, agile thinking, and best practices. Established the three largest and most complex scrum teams, along with numerous other teams. I initiated the Scrum Master Community of Practice (CoP) and the Agile Center of Excellence; including authoring training material and delivering workshops to drive role maturity. Leveraged a train the trainer approach to guide experienced scrum masters through the process of bringing participative decision-making to their value streams. I lead the adoption of the agility health assessment process to drive continuous improvement, ensuring outcomes inform strategic team actions and escalate key impediments.

The mission of Core Wellness is to facilitate an improvement in one’s quality of life by providing individuals with the knowledge and experience to make positive life changes so that the he/she is living on purpose rather than reacting to external factors. Core Wellness facilitates successful personal change by coaching individuals through life simplification and personal productivity, fitness training and nutrition concepts.

Rochester, New York Area

Provided thought leadership and industry expertise to course-correct a struggling agile transformation through servant leadership and continuous improvement activities. Was accountable for business unit and IT alignment via training and the implementation of transparency forums that revolutionized the partnership between the business and IT. Leveraged MVP to focus on delivering business value while maintaining high quality.Examples of tactical achievements include:Created an Agile Center of Excellence, resulting in heightened scrum master ownership and accountability for driving process maturity with a focus on continuous improvement.Implemented aspects of SAFe to deliver scaling benefits while maintaining the current process simplicity of independent product teams.Orchestrated a monthly portfolio review with executive leadership to utilize transparency and visibility to drive timely decisions. Tailored the existing project management approach to better align with agile culture.Fostered a safe environment for sharing truthful information by coaching leadership in the principles of curiosity, transparency, and visibility, resulting in improved communication and trust.Drove the adoption of real-time collaboration software to improve the effectiveness of geographically dispersed teams in activities such as sprint events, application design activities, and retrospectives. Championed the use of the software with product partners for visualizing value streams, business continuity planning, managing product roadmaps, UX experience mapping, workflows, and process improvement activities.

Rochester, New York Area

Enabled individuals and teams to achieve higher performance by influencing mindset, knowledge, and skills. As a Certified Agility Health Facilitator, assessed team health and facilitated growth plans. Created and delivered focused coaching plans based on health assessments, observations, and interviews through methods such as on-demand coaching, training, and field trips.Delivered regulatory and new business projects within traditional waterfall, iterative, and agile frameworks. Key achievements include:Oversaw a $3 million corporate initiative to implement a new product for Obamacare-employer shared responsibility using SAFe and Scrum.Led a cross-functional initiative to adopt a new 401K sales channel, involving significant changes to organizational structure, IT support, customer support model, and regulatory compliance. Successfully implemented the new organization within 12 months.Architected processes to provide integrated solutions across all product verticals for legislative and regulatory requirements, including developing the related organizational structure and process documentation.

Delivered a variety of high-visibility technical and business process improvement projects for a highly matrixed organization in a full-time remote role. Established a strong record of meeting or exceeding timeline and budget objectives. Managed up to seven subject-matter experts and over 60 matrixed resources, including developers and business testers, across geographically dispersed, cross-functional project teams. Executed scheduling, planning, risk and issue management, and resource planning and allocation for projects up to $8MM. Salvaged three behind-schedule and over-budget projects using risk management and critical path methodologies to achieve on-time deployments and avoid franchise non-compliance fines. Served as an instrumental co-leader in the BlueCard program within IT.

Recruited into a quality assurance position within a matrixed IT consulting firm and quickly earned progressive promotions into software development and project management. Faced with limited resources in a matrixed and virtual environment, used a structured approach to problem-solving that identified and remediated root causes in the complex integration of a critical system for a national bank, resulting in a 25% improvement in time-to-market and supporting contract amendments. Recommended and managed a major process enhancement that eliminated redundancy in the end-to-end system flow. Achieved on-time delivery despite assuming the project management role mid-execution. Managed and executed a quality plan by incorporating the customer’s quality processes into the project, identifying other relevant quality metrics, and serving as the point of contact for the EDS-customer interface, resulting in a 95% success rate in phase gate exits in a critical infrastructure project.