Vicki Sapp Email & Phone Number

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

Coordinate CEO's schedule, including meetings and travel arrangements via Concur for air, hotel, and car bookings. Manage company logistics and ensure clear communication with senior executives. Facilitate complex calendar management. Arrange meetings, handle breakfast/lunch orders, room setups, and IT requests. Organize internal and offsite team and company events. Serve as primary contact for maintenance, mailing, shipping, supplies, equipment, and miscellaneous errands. Develop company values awards and culture initiatives to enhance employee retention and alignment with our mission statement. Promote employee health and well-being through events and communications. Collaborate on streamlining employee onboarding and offboarding processes, including creating badges and ordering phones. Assist new hires on first day with office tour and any questions.Support finance by processing daily checks efficiently.

Phoenix, Arizona Area

Provided daily support to the President, managing calendar appointments, organizing lunches, and handling action items.Developed streamlined processes to enhance communication efficiency across departments.Supported HR in onboarding new employees, ensuring all necessary paperwork was collected and entered into the HR system, while also participating in talent recruitment.Reviewed and processed monthly expense reports promptly.Managed procurement of company swag, liaising with vendors to maintain budget compliance.Organized the team's participation in the IDEAfit World convention in Anaheim, CA, coordinating travel, accommodations, registrations, company apparel, and booth schedules. Monitored expenses closely.Supervised booth personnel daily and collaborated with convention staff.Attended weekly staff meetings, preparing summary reports with actionable items distributed to all participants.Established a culture club within the office, focusing on monthly sales contests and prizes to boost achievement of sales targets.

Scottsdale

Support Chief of Staff, CMO, and VP of Enrollment by managing their daily schedules, which often span different time zones, ensuring smooth operations by prioritizing inquiries and requests. Coordinate meetings, including setting agendas, arranging conference calls, handling IT requirements, and organizing luncheons for senior leadership. Plan and execute office events such as team-building activities and charitable initiatives. Arrange travel logistics for senior leadership, including flights, hotels, and rental cars using Concur. Develop and deliver complex presentations for weekly and monthly staff meetings. Implement streamlined processes for reception duties. Manage expense processing for senior leadership and team members using Concur. Provide backup assistance to the Assistant to the President and CFO as needed.

Scottsdale

Processed ACT! Certified Consultants (ACC's) orders, tax issues, licensing, software maintenance/support, pro-rating and follow-ups ensuring positive reseller experiences. Work with finance department to resolve customer related credit issuesBuilt and maintain relationships with the ACC community to ensure that sales are generated correctly and in a timely manner.Provided quick resolution of questions from resellers and direct customers. Manage customer/partner satisfaction issues. Served as trainer for new ERP/CRM system implemented for sales team. Integral member of the Culture Club that provides fun activities for the company to assist in work/life balance.Management of the Swiftpage Reseller program - Responsible for on-boarding new resellers and addressing their questions and concerns. Consistently provide communication with resellers to ensure clear program guidelines are followed and executed.Coordinate internal resources as necessary to assist partners closing opportunities, maximize results and ensure satisfaction with current and prospective customers.Proven knowledge of partner business practices to implement consultative suggestions for improvements or best practices.

Phoenix

Answered inbound customer calls inquiring about rentals for parties and eventsPartnered with resorts and event planners to build and maintain business relationships ensuring repeat businessChampion on all data entry into the Intellievent software systemFollow up on all events to ensure customer satisfactionTrade show experience - setting up, managing and assisting in breakdown of boothCalendar management and meeting schedulingHeavy networking and relationship building with resorts and clients