Vicki Simms Email & Phone Number

Manchester, GB

Manchester, England, United Kingdom

Jigsaw is the anti-superficial dating app that puts your personality first. We’ve covered the faces of hundreds of thousands of single Brits and New Yorkers with a jigsaw puzzle. Their face is revealed after they message their matches and get to know the person underneath.

We’re the solution you need to create a healthy business and champion positive change. Our approach puts people, at every level, at the heart of what we do as we bridge the gap between strategic thinking and operational implementation

Responsible for providing the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organisation and to ensure financial strength and operating processes.

Manchester, United Kingdom

Responsible for token community management, marketing planning for this fast paced, digitally advanced marketing business. Actively planning for forthcoming Global ICO whilst ensuring our growing community is engaged with the development of the software and product. It's an exciting role with an incredible team growing a fantastic business! Find out more.

Manchester, United Kingdom

Manchester, United Kingdom

Accrington

• Successfully lead a change project for the Customer Services Operation working with the Senior team and the Operational team to ensure the department was strategically aligned to the business; running efficiently and.
• Completed a diagnostic of the Customer Services department with recommendations to improve efficiency, commercial results, morale and customer service
• Headcount savings of 16%
• Introduced workflow within the operation to support accountability and efficiency
• Restructured department to align with customer ownership and first contact resolution
• Introduced new kpi’s and a staff incentives scheme aligned to business revenue targets

Birchwood, Warrington

• Responsibilities:
• Member of Avios’ Senior Management Team managing 300-seat contact centre with a budget of £6.6m.
• Personal management remit of Avios sales budget of £3m.
• Management of Sales, Customer Service and Multimedia division that covers Customer Sales, Servicing, Account Management, Social Media handling, Inbound and Outbound calling.
• Offering ancillary sales support for the IAG group, contact centres and its customers with further stakeholder responsibility of £5m BA budget.Achievements:
• Improved sales results by 50% via the design and introduction of several commission schemes.

• Responsibilities:
• Personal management remit of operational and compensation budget of £3.3m
• Management of Customer Service, Customer Relations and Fulfilment that covers Customer Servicing, Account Management, complaints handling and customer fulfillment.
• Project implementation support of new system/product/proposition changes. Achievements:
• Restructured operations to introduce a dedicated Quality team improving quality standards to 98%, and savings of over £500k in first year alone.
• Delivered inaugural structure of multi-media customer service allowing customers to choose their interaction method alongside telephony e.g. Facebook/Twitter/Web chat/e mail.