Vicki Simpson Email & Phone Number

Preston, United Kingdom

Manage a team who are responsible for the implementation & future maintenance& development of Civica Cx Housing Management System.Oversee the Project Management of the system implementation using Prince2methodology, having built strong working relationships with our supplier; we havebecome a flagship site for project documentation & processes.Collaborate with key stakeholders to re-design business critical process usingvarious tools and techniques including MOSCOW, chronological clustering, Kanomodel, mind maps, brain storming, group sessions and 1:1s.Champion the businesses data management strategy. Providing critical businessinsight & guidance on prioritisation of work streams, supporting data owners toincrease data quality & accuracy to ensure GDPR compliance.Support colleagues with Data Migration and interface activities ensuring thoroughdocumentation is created to record end to end processes.Developed an engaging and successful communications project plan to support keyproject deliverables, increasing buy in from the organisation.Lead on System Admin functionality within Civica Cx, including configuration ofvarious modules & creation of complex permission based roles with over 4000entities.Successfully pitched a £370k budget proposal to our Executive Leadership Teamwhich included a detailed break down & cost savings for the coming financial year.Use networking opportunities to strengthen external stakeholder communications,becoming one the founder members of the customer user group.Track project risks using a comprehensive RAID log, implementing solutions tominimise impact & reduce risk.Track project risks using a comprehensive RAID log, implementing solutions tominimise impact & reduce risk.Champion change management within the organisation.Created detailed testing documents and plans & successfully completed severalround of User Acceptance testing with high pass levels.

Preston, United Kingdom

 Managed various project documents from risk logs, issues logs, meeting notes,multiple data migration validation logs, privacy impact assessments, configuration,benefits realization, decisions lists, interface log, user acceptance testing. Headed requirement gathering discussions with key stakeholders to developprocess activity plans, detailed process documentation & detailed testing scripts. Created product roadmaps to visually demonstrate project timescales and activitiesillustrating demand on resource from both the business and the supplier. Produced detailed entity relationship diagrams to document how the databasetables within the new system relate to one another, providing a visual model ofcomplex data. Led on a new & exciting project as part of an internal talent program. Developed a comprehensive 6 week classroom based training plan following atraining needs analysis for over 130 users.

Preston, United Kingdom

Managed a £300k budget successfully for 7 consecutive years, tracking committed& actual spend at a detailed level on a monthly – annual basis.Successfully achieved high levels of service delivery consistently, providing detailedevidence on a case by case basis where targets were not met. Regularly attainingover 95% customer satisfaction levels providing a personalised service to our mostvulnerable customers.Project managed small – medium construction projects to time, cost, quality &scope.Created detailed project plans & specified work packages for building contractors.Developed a new strategy document and updated policies & procedures.Obtained £250k of funding for 5 consecutive years from the local council.Utilised networking opportunities to share best practice & bench mark servicedelivery.

Preston, United Kingdom

Worked as part of a team of surveyors, I completed over 1500 internal andexternal property surveys, updating the Keystone Asset Management Systemto ensure compliance with the Decent Homes Standard & Health & Safetycompliance was achieved.

Preston, United Kingdom

During my time as resident liaison officer i assisted with the delivery of a 6 year investment programme for kitchens, bathrooms, windows, doors and central heating.I ensured high levels of communication was maintained throughout work, liaising with contractors to and customers to ensure customer satisfaction was achieved. Problem solving was a daily task with anything upto 20 properties under going work at one time within the local estate. I created a new monitoring system for key performance indicators and took responsibility to record and report on this information monthly. Customers engagement was at the forefront of this work and I had to regularly arranging meetings in appropriate venues for consultation events and progress meetings.

Preston, United Kingdom

During my time as a District Housing Officer I dealt with neighbour complaints including anti social behaviour issues and tenancy issues, completed tenancy sign ups, carried out estate inspections to identify environmental issues developing appropriate action plans , attended PACT meetings, and worked with both internal & external colleagues on a daily basis to help meet the needs of the communityl particularly in relation to community safety & the environment.I also received a Commendation from the Chief of Lancashire Police for my involvement and joint partnership working on an estate in Preston at the Lancashire Problem Orientated Policing awards in relation to tackling anti social behaviour.

Preston, United Kingdom

I joined Preston City Council in 2003 as a Customer Advisor in the Central Maintenance Unit, this role involved dealing with customers over the telephone assisting with repair and maintenance issues, arranging work with the appropriate tradesmen and ensuring a high level of customer service was delivered. I provided customers with advise relating to tenancy management, complaints and other aspects of customer care. I assisted with invoicing of work using various systems including debtors, creditors and purchase orders and I also devised training programmes to help improve services and delivered these to staff in house.

Preston, United Kingdom

This was my first role after leaving High School, I started my working life as a Customer Service Advisor at Littlewoods Home Shopping Group within the Top Agents Department. I dealt with customers over the telephone processing orders and returns and assisting with customer complaints and selling financial services such as extended warranties. After a few years I became a staff trainer and provided training to new and existing employees on a newly developed computer system, I assisted with the development of new training packages which combined the new and old computer systems..