Vicki Westbrook Email & Phone Number

Stone Mountain, Ga

HUMAN RESOURCESCreated and managed Human Resource policies and procedures as company grew from 30 to 145 employees. Managed talent acquisition, applicant tracking and talent management. Administered compensation and benefits and processed payroll. Managed appeals and represented the company on unemployment claims. Provided assistance to managers for written warnings, performance issues and performance appraisals.Prepared necessary paperwork and assisted with and/or participated in terminations. Maintained organizational chart. Reported to the Director of HR.OFFICE & FACILITY MANAGEMENTCoordinated and oversaw construction projects. Directed office moves four times as company grewWrote safety manual and served as safety manager. Organized and managed Yearly Warehouse Charity sale for the March of Dimes that resulted in revenue of $75,000 annually to offset company commitment.__________________________________________________________________________________Mud Pie is an award-winning manufacturer of innovatively designed and affordably priced gifts available in over 16,000 specialty retailers and department stores around the world and directly to consumers at www.mud-pie.com

Billed carrier, entered data from insurance companies into computer, explained benefits, contacted insurance companies to resolve payment errors, and verified benefits and patient billing.

- Successfully managed a team of 10-20 Customer Service associates providing one-on-one feedback resulting in reduced average call handling time- Partnered with internal departments (claim, internal audit and human resources) and external CIGNA offices to facilitate and support corporate directives resulting in improved process time and work flows- Consistently provided technical and customer assistance with escalated inbound provider and customer calls resulting in improved customer service- Selected to lead a team developing a "Mentoring" program used by management to provide coaching and career development- Conducted employee evaluations, monitored eevaluations, monitored employees performance metrics and their quality using standard corporate guidelines- Recognized for actively participating in monthly team building meetings resulting in developing process improvements and best practices- Communicated with all levels of the organization

High School Diploma

Education record