Vicki Wolfe, Phd Email & Phone Number

Aptos, Ca, Us

San Jose, Ca

As the sole technical writer for this growing Mobile Card Services company, I am responsible for creating and updating all customer-facing documents, including detailed user guides, operational guides, release notes, patch install guides, upgrade guides, and API guides. I work with UX/UI colleagues to create clear, concise, grammatically correct text strings, error messages, and screen text. I create context-sensitive UI and online help. I am accustomed to juggling several projects at once, shifting priorities as the need arises, and producing excellent documents in a short time.

San Jose, Ca

 Wrote 67 user guides and manuals that cover all aspects of this brick-and-mortar in-store analytics solution, including video analytics, Wi-Fi/BLE mobile device detection, and data mining from point-of-sale systems. Wrote a comprehensive User Manual and Admin Manual, each 400+ pages. Worked with engineering and UX/UI colleagues to create or edit user interface design, text strings, and error messages. Conducted QA from a user’s perspective on all aspects of the UI while I was gathering information for the books. Created a company Glossary of Terms and Style Guide.

Milpitas, Ca

* Wrote two Quick Start Guides and four User Manuals for two newly-developed portable drives that allow users to wirelessly store, share, and stream content across Android- and iOS-based mobile devices such as smartphones and tablets. * Wrote/edited text strings for user interfaces and error messages on Android and iOC platforms.* Conducted intensive QA on all versions of both products.

Alviso, Ca

Worked closely with colleagues in UI Design, User Experience, Visual Design, and Engineering to manage the user interface design specifications for the design and development of all aspects of the TiVo user interface. Responsible for resolving spec bugs, clarifying spec content for engineers and QE testers, identifying spec inconsistencies and inaccuracies, and contributing to the over-all appearance of the UI.

Worked with engineers and UI designers to write the text for all desktop application screens. Design, write, and update all user documentation and Help systems for a variety of products that provide digital content protection for home and small business markets. Software and UI documentation included NAS; DAS; media players; backup, sync, share, and remote access software; cloud storage; and security and encryption devices. Documentation is written with FrameMaker 8 and includes user manuals, setup guides, quick start guides, configuration guides, release notes, and a variety of supporting pieces. Also ensured the grammatical and semantic correctness of sales and marketing documents and web page content; thoroughly test software in the process of learning it from a user perspective.

Worked with engineers and user interface designers to write the text for all desktop application screens. Designed, wrote, and updated all user documentation and Help systems for a variety of disk drives that provide digital content protection for the home and small business markets. Products included media players; backup, sync, share, and remote access software; and security and encryption drives. Documentation was written with FrameMaker 8 and included user manuals, setup guides, quick start guides, configuration guides, release notes, and a variety of supporting pieces. Also ensured the grammatical and semantic correctness of sales and marketing documents and web page content and thoroughly tested software in the process of learning it from a user perspective.

Senior technical writer and editor. Wrote and edited an Introduction Manual and a Software API Manual for a company whose product is IP Storage in the SAN or NAS environment using iSCSI over PCI Bus. Protocols used in this arena were TCP/IP, ISCSI (Target and Initiator), Link Layer, and Management/Statistics.

Senior technical writer and editor. Wrote, edited, and proofed software and hardware user manuals, initial configuration guides, getting started guides, on-line help pages, command references, and white papers; worked with engineers to design GUIs. Topics included firewalls, VPNs, web filters, email servers, FTP servers, Internet connectivity, routing configurations, and services configurations.