• Following up with orders and ensure customers receive high quality products while being able to function in a high-volume, fast-paced environment.• Supervising all aspects of customer satisfaction, cleanliness, cash control and food quality and safety.• Assisting manager in training of new staff and advising in assessment of all team members.• Ensuring team follow recipes and company standards while successfully leading them.• Making certain that all team members are providing excellent customer service and motivating them to maintain a positive, upbeat work environment.• "Employee of the Month"- April 2015, "Employee of the Year"- 2015, "Employee of the Quarter"- April-June 2016

• Consistently offering professional, friendly and engaging service,building rapport with guests.• Uphold the highest standard of internal and external customer service by demonstrating Fairmont Service Essentials and applying 5 Diamond Service Standards at all times.• Assisting guests regarding menu items in an informative and helpful way.• Be health & safety conscious and actively involved in maintaining a safe work environment.• Set up and tear down F&B functions as well as meeting events as required.

•Assisting and supporting supervisor in managing and setting events for up to 900 people•Proficient in handling French service, Buffet, European style and Family style events•Setting up buffet dishes, coffee and juice stations; and fruit and dessert tables.•Serving guests at weddings, receptions, conventions and conferences with courtesy•Handling glassware, silverware and linen properly and safely to set up tables•Carrying large, heavy trays of food and drinks adhering to health and safety measures•Constantly refilling water jugs and answering any questions while clearing up tables •Clearing tables and linens after guests leave and setting up for the next event•Stock bar with beer, wine, liquor and related supplies(ice, glassware, garnishes, napkins, straws)•Observing all safety procedures while mixing and preparing cocktails and mock tails•After finishing event, removing all inventory to proper place and cleaning bar for next event

•Organizing and setting restaurant for buffet and a-la-carte at opening and closing of shifts•Welcoming guests, answering any menu questions while wine up selling and serving•Punching taken orders in POS and serving freshly prepared food to tables of 18+ guests •Preparing beverages and cocktails and serving them to guests•Packing up take-out and delivery orders

- Internship experience for 7 weeks.- Duties include: •Host- Greeted customers and escorted them to their tables and informed servers when their tables were occupied•Server- Served 15+ guests at a table, Ensured health and safety policies were adhered to•Server- Took orders, Answered menu questions and satisfactorily resolved costumer complaints , Ordered items in POS, Wine up selling and serving•Bartender- Prepared cocktails, served drinks, and closed bar ensuring everything was clean and perfectly organized•Server Assistant- Set up side stations, assembled bread baskets, and assisted servers by clearing tables

•Responsible for organizing, setting up and decorating banquet hall for 600+ guests•Served food items, constantly refilled beverages and cleared tables in order to provide excellent guest satisfaction in a fast paced environment•Ensured facility was cleaned, cleared and ready to use for the next event•Ensured guests needs were successfully met by handling queries politely & efficiently